• Email Configuration
Support Details

Support via Website

We have a specially written Afrihost Support Website with guides and troubleshooting advice for all clients.

Live Chat or Afrihost Answers

Support via Email

We provide clients with easy Email and Ticket Support, simply choose what works best for you and we'll resolve your issue as soon as possible.

Email us or Submit a Ticket

Support via Phone

Want to talk to someone over the Phone? No Problem! We gladly assist our clients telephonically during the hours outlined below.

011 612 7200

Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

* Standard call rates.
Free Landline minutes do not apply

24/7 Call‑Back Support

Want us to call you? SMS us anytime, 24/7 and we'll call you back as soon as one of our Legendary Support Agents are available.

SMS "Help" to 32541

* SMS charged at R1.50.
Free SMSes do not apply.

In order to configure your mail accounts you will need to use the correct settings, depending on what your unique scenario is. We've put together a quick summary of which configuration to use based on your setup.

Email Configuration Settings

  POP SMTP
DSL Client using their @afrihost.co.za email address. dslmail.afrihost.co.za smtp.afrihost.co.za
DSL Client using another email address Settings as per mail provider smtp.afrihost.co.za
Hosting client not using Afrihost DSL but needing SMTP. mail.my-cupcakes.co.za mail.my-cupcakes.co.za *
Hosting client not using Afrihost DSL and using their own ISP for SMTP. mail.my-cupcakes.co.za Settings Provided by your ISP **

* SMTP Authentication must be switched on – some email clients have the facility to say "Use same settings as incoming" - so it will use the email address and password of your POP account.
** This is your current ISP’s smtp server settings.