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MyBroadband Q4 2021 results

FREE delivery
of SIM card or 5G router

Save up to R1 000 on hardware
or FREE with Unlimited Uncapped

4.6 Google Rating

50 918 people just like you rate Afrihost the best ISP in SA

Here's what our

say

Brian Ndlovu
3 years ago

The offices are exceptional quality and the service is exceptional. Please give us better prices on the mobile data you guys used to be the ones with the best prices on all platforms.

Charlotte Penberthy
8 months ago

My SIM card wasn't working, we ran through the diagnostics and although we couldn't resolve the problem, the operator didn't hesitate to escalate to their critical department. It's really a pleasure when you are treated with promptness. Well done on training your operators really well!!!

Michael Kolesky
1 year ago

The Best out there!, I've never had any issues with my internet and they always get back to you faster then emergency responders. App works wonderfully, WhatsApp line is amazing. Thanks Afrihost :).

Bryan “TheDeadMan00” Spear
2 years ago

I refuse to use anyone else for internet. I have always had the best service you can possibly get! Even the people that are installing the lines go above and beyond to get the job done quickly and efficiently. Don't bother with anyone else

Danie Schoeman
3 years ago

(Translated by Google) Good Service all the way. Their staff helps quickly and provides up to date information (Original) Goeie Diens al die pad. Hulle personeel help vinnig en verskaf op datum inligting

Aaliyah Motala
1 year ago

I have no issues with afrihost for over 2 years now. The WhatsApp line is brilliant because I don't have to wait an hour on a call for an agent. Quick and efficient service.

Vanesse Machill
3 years ago

I jave always had great service from Afrihost, from when we first ordered our new Fibre line years ago, through to now when I require support on WhatsApp. Quick upgrades on our line, and great customer service. These have been my experiences, they have all been good and cannot fault Afrihost simce we joined some years ago.

Karl Reed
2 years ago

Afrihost has been a Brilliant Service Provider on every Level since I made the move in early 2019, not once can I fault their commitment to you as an individual and as their customer. Due to their Amazing Service, in almost 3 years, I have moved over a JHB Football Club, my entire Family (5 x accounts), close Friends (7 x accounts) and counting, into the Afrihost Family. Thank you to Dean Suchard for starting my journey at Afrihost, you were right your Service is exceptional and you made this so easy. Thanks! A Special mention to Char Bonneau, wow, what an amazing person, every time we interact, I feel like Char is sitting right next to me or with my family / friends to help sort out the issue, or get a new service activated or just being there to find out if we okay. It's rare to find a person that is so individually committed to their customers and holds their organization in such high esteem. Afrihost is better with you. Thank you to the Afrihost Team, keep up the Amazing Service.

Letlhogonolo Modise
2 years ago

While I was being assisted by a lady called Palesa via WhatsApp I got a phone call from a lady called Catherine who assisted me faster. I'm still grateful for Palesa for not allowing me to give up. Catherine came at the right time.

Shauneeze
2 years ago

I really like Afrihosts fast customer care service. Reason why I stay with them. Having them available on wattsapp when I need is 5 star service. Thanks guys

Salome Govender
2 years ago

Compared to other service providers, Afrihost is very efficient. My Internet has always been good. When there's a problem they are very accessible and helpful.

Eric Sirgobind
1 year ago

I had excellent Whatsapp support services on my order and the person was so helpful. Awesome service delivery by the best in the industry. 10/10...

Rustin Ravat
1 year ago

Best service providers in any industry in SA. Knowledgeable, to the point and go above and beyond to assist you. Can't say the same about Takealot

Marius Hoffmann
7 months ago

Excellent service - fast and helpfull assistance with any issues. Great products and good pricing. Service especially is by far way better than any other service provider I have dealt with! Thank you Afrihost!!

Dominique Dos Santos
3 years ago

Afrihost always exceeds my expectations. Even during the pandemic their support is superb. Waiting times are a bit longer than usual but cannot blame Afrihost for that.

Browse 5G packages

All Pure 5G data packages are uncapped.

Pure 5G may not be available in your area. Use our 5G Coverage Tool to check coverage in your area.

All Pure 5G packages

50Mbps
Uncapped data

R749.00pm

100Mbps
Uncapped data

R849.00pm

Unlimited
Uncapped data

R949.00pm

  • If you need a SIM Only
  • If you need a SIM + Device
You’ll need an approved device to
use with your Pure 5G SIM

Afrihost can only allow devices which have been network approved by MTN from a quality and reliability perspective. We have identified a range of devices which specifically suite a Fixed 5G offer.

Terms and conditions
Save up to R1000 on hardware
  • Save up to R1000 if you sign up for selected SIM + Device packages.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
FREE hardware with Unlimited Uncapped Pure 5G
  • Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package.
  • Only while stocks last.
  • Maximum of 3 promotions per legal entity (business or individual).
  • Offer subject to Cancellation Policy.
Delivery fee
  • SIM Only orders will be delivered FREE of charge.
  • SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.
Speed and latency
  • Speeds and latency are dependent on a variety of factors such as number of devices connected and signal strength. Average speeds remain device and coverage dependent.
  • The MTN (Pure 5G) Network averages up to 246Mbps.
Uncapped Thresholds and Throttling
  • All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.
Cancellation policy
  • SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.
  • SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

Is Pure 5G right for you?

Compare DSL and Fibre to Fixed 5G technology

Unlike ADSL or Fibre, there's no real installation required to get you up and running.
We ship everything to your door, pop in your SIM and voila!

DSL/Fibre
5G
No setup required
Move connection easily

Getting connected is as easy as pie

Getting connected is as easy as pie

01. Order Online
Use our 5G Coverage Tool to check if you have Pure 5G coverage in your area. Select your preferred package and sign up. Please remember that Credit Card payments clear immediately, while Debit Orders can take up to 5 days to clear.
02. RICA online
You can quickly and easily RICA your new Pure 5G SIM card via ClientZone. Once your RICA docs have been verified, your order will be placed. Delivery usually happens within 7 to 10 working days from payment clearance.
03. Plug and Play
Unlike ADSL or Fibre, there's no real installation to get you up and running. Simply insert your SIM, power up the modem and voila! You are all set and can start browsing!

4x ISP of the Year Winner

Most wins by an ISP

Awarded by MyBroadband

Top DSL/Fibre Winner

Gear of the year award

Awarded by Htxt.africa

3x IT Person of the Year Winner

Afrihost CEO Gian Visser

Awarded by MyBroadband

Why choose Afrihost

22 years of loving our clients and technology - Who better to trust with your internet?

DECADES of experience
Along the way we've grown from zero, won ISP of the Year multiple times and learnt the hard way how an ISP should be run.
No contracts, no paperwork
All packages are month to month. You can change your mind at any time. If you don't love us you can leave whenever you want.
We just do things better
We LOVE our clients. We LOVE technology. And we LOVE making things better. Better Speeds. Better Systems. Better Service.
Expansive 5G coverage
MTN's 5G network spans over most of South Africa's major centres and metropolitan areas, with coverage growing regularly.

Need Help?

Promotions

Save up to R1000 on hardware promotion

Save up to R1 000 on hardware if you sign up for selected SIM + Device packages. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

FREE hardware with Unlimited Uncapped Pure 5G promotion

Get a FREE device if you sign up for an Unlimited Uncapped Pure 5G SIM + Device package. Plus get FREE delivery. Only while stocks last.


Maximum of 3 promotions per legal entity (business or individual).


Should you cancel your package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

Is there a delivery fee?

SIM Only orders will be delivered FREE of charge.


SIM + Device orders will be delivered FREE of charge. The delivery fee is covered as part of the Save up to R1000 promotion.

Is there a cancellation policy?

SIM + Device - should you cancel your SIM + Device package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999.

SIM Only - the cancellation fee does NOT apply to SIM Only packages. These packages can be cancelled at any time before the 15th of the month.

More about 5G

What is 5G?

5G is a new generation of mobile networking and offers vastly improved speeds and seamless performance. 5G is much faster than 4G (5G).

What speeds can I expect?

The MTN Network averages up to 246Mbps. Average speeds remain device and coverage dependent and are determined by the external environment around your home and where the router is situated in your home.

Can I use this 5G service anywhere?

The Fixed 5G service is designed to be used at your home, and the SIM card will be locked to the location you provide and your Fixed 5G services will only work at this location.

General Questions

Do I need to sign up for a contract?

No! At Afrihost, we don't lock you into outlandish contractual commitments. All our packages are month-to-month and can be easily cancelled if you change your mind.

How long does it take to activate after delivery?

Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 48 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our Support team if you do not have a connection after 48 hours.

Why are only certain devices allowed to be used with Pure 5G?

Afrihost can only allow devices which have been network approved by MTN and have identified a range of devices which specifically suit a Fixed 5G offer, and which are sometimes offered by competitors. This range of devices includes:


  • HUAWEI: 5G CPE Pro 2
  • ZTE: 5G CPE MC801A

Please note that Pure 5G will only work on the above approved devices. If you insert your SIM card into a device that has not been approved by MTN, your SIM card will be blocked and you will lose internet access. You will then have to contact Afrihost Support to get your SIM card unblocked.

SIM and APN

Do I need to RICA my SIM card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. Visit our RICA Information page for detailed information.

Can I use the SIM card in another device?

our Pure 5G SIM card is only compatible with the 5G device supplied with your order. For SIM Only packages, only the following approved devices will work with your Pure 5G (MTN) SIM card:


  • HUAWEI:5G CPE Pro 2
  • ZTE:5G CPE MC801A

Please note that you also need to be in the MTN Network coverage area.

Do I need to change my APN settings?

SIM + Device orders


We will preconfigure the 5G device that is shipped with your SIM card - so you do not need to change any APN settings.


SIM Only


If you will be using your new 5G SIM card with your own device, please visit setup.afrihost.com for instructions on how to get connected. In some cases you’ll have to change the Access Point Name (APN) settings on your device.

Managing your package

Can I upgrade or downgrade my package?

Yes. All Pure 5G packages can be upgraded or downgraded in ClientZone.


Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our providers.

Data and usage

Is there a limit to how much data I can use on an Uncapped package?

All Pure 5G Uncapped packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.