Octotel Fibre.

General terms

• The installation and activation fees are prescribed by the last-mile provider, not Afrihost.
• All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
• Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.

Save up to R5000 promotion

• Sign up with Pure Fibre today and you can save up to R5000 on setup, activation, migration and hardware costs. Selected providers only.
• See specific terms under "1 - Installation, cabling and lead times", "2 - Activation fees" and "3 - WiFi router".
• Afrihost reserves the right to change the promotion at any time. While stocks last. E&OE.

Octotel 55/25Mbps Package

• The 55/25Mbps package is only available to new installations.
• Existing Clients may not downgrade to the 55/25Mbps package.
• Existing Clients may not migrate to the 55/25Mbps package. Migrate-in orders are subject to approval from Octotel once the client has sent through their proof of Address.
• The package is only available in specific areas.

1 - Installation, cabling and lead times

• The installation fee includes cabling up to 30 metres. If your installation requires additional cabling, a site survey will be done, after which you will receive a quote from the applicable last-mile provider. Should you choose to proceed, you will be liable for any additional costs incurred. The additional cabling is directly payable to the applicable last-mile provider.
• Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation.
• The following fibre providers are EXCLUDED from the installation promo. You will be charged the applicable installation fee for the relevant provider during signup.
  • Any Vodacom signup will be charged R1497.00 for installation
  • Any Clear Access signup will be charged R1725.00 for installation
  • Any Netstream signup will be charged R1497.00 for installation
  • Any Connectivity Services signup will be charged R1497.00 for installation
  • Any Mitsol signup will be charged R1497.00 for installation
  • Any Link Africa signup will be charged R1497.00 for installation
  • Any Link Layer signup will be charged R1497.00 for installation
  • Any Lightstruck signup will be charged R1497.00 for installation
  • Any DNATel signup will be charged R997.00 for installation
  • Any FibreSuburb Networks signup will be charged R1497.00 for installation
  • Any Waterfall Access Networks signup will be charged R9543.85 for installation
  • Any Comtel signup will be charged R1497.00 for installation
  • Any Open Fibre signup will be charged R1497.00 for installation
  • Any Thinkspeed signup will be charged R1497.00 for installation
  • Any Netstream Estates signup will be charged R1497.00 for installation
  • Any Purple Forest Waterfall View signup will be charged R1497.00 for installation
  • Any TT Connect signup will be charged R1497.00 for installation
  • Openserve Web Connect is running a free installation promotion until September 2022, after which signups will be charged an installation fee of R2300.00.

2 - Activation fees

• Activation fees are covered for selected Fibre providers by the Save up to R5000 promotion.
• Activation fees are also applicable on line migrations (when you move from one ISP to another).

3 - WiFi router

• A free to use WiFi router is included with selected providers only.
• The following fibre providers are EXCLUDED from the free WiFi router promo and no additional WiFi router will be shipped with the order. This is because a WiFi device is already included with the installation at the premises. The free to use clause does NOT apply to these providers.
  • Vuma Reach
  • Openserve Web Connect
  • FrogFoot Air

Shaping and prioritisation

• Pure Fibre packages are uncapped, unshaped and unthrottled - There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

Delivery

• A delivery fee of R249.00 will be charged for all router deliveries.
• For new Fibre installations, router delivery will only be dispatched once the last-mile provider has confirmed your Fibre installation order has been placed.

Cancellation policy

• Afrihost operates on month-to-month contracts. Either the Client or Afrihost may terminate the Agreement, or a particular Service, by giving one (1) full Calendar Month’s notice to the other.
  • For example, if notice of cancellation is given on the 15th of March, the Service will terminate on 30 April.
  • Specific Service Terms may allow for different notice periods as applicable.
  • Due to Services being paid for in advance, if notice of cancellation is submitted after 23:00 on the last day of a particular Calendar Month, the notice will be deemed to have been submitted in the following Calendar Month. As a result, the Service will terminate at the end of the Calendar Month after that. For example, if notice of cancellation is submitted on 31 May at 23:45, the notice period will be considered as the Calendar Month of June, and the service will terminate on 31 July. It is the Client’s responsibility to ensure that cancellation is submitted timeously. Afrihost will not be held liable for any losses or damages in this regard.
• Should you cancel your Pure Fibre less than 6 months from activation, or your account falls into arrears, you will be charged a cancellation fee of R999.
• The cancellation policy is NOT applicable to Vuma Reach.