Octotel Fibre.

General terms

• The installation and activation fees are prescribed by the last-mile provider, not Afrihost.
• All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
• Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.

Activation fees

• All activation fees are covered by the Save up to R5000 promotion.
• Activation fees are also applicable on line migrations (when you move from one ISP to another).

Delivery

• A delivery fee of R249.00 will be charged for all router deliveries.
• For new Fibre installations, router delivery will only be dispatched after the installation is complete.

Cancellation fee

• Should you cancel your Pure Fibre less than 6 months from installation, or your account falls into arrears, you will be charged a cancellation fee of R999.
• The cancellation fee is NOT applicable to Vuma Reach.
• All Frogfoot, Vuma, Vuma Aerial and Vuma Reach signups done BEFORE 20 February 2020 will be charged a cancellation fee of R999 if you cancel your package less than 6 months from installation.

Shaping and prioritisation

• Pure Fibre packages are uncapped, unshaped and unthrottled - There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

Installation, cabling and lead times

• The installation fee includes cabling up to 30 metres. If your installation requires additional cabling, a site survey will be done, after which you will receive a quote from the applicable last-mile provider. Should you choose to proceed, you will be liable for any additional costs incurred. The additional cabling is directly payable to the applicable last-mile provider.
• Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation.
• Only applicable to Netstream - Netstream may, in certain cases, charge you directly for installation. Send the invoice to Afrihost and we will credit your account to cover the installation cost.
• TT Connect will do a pre-installation survey to calculate the amount of extra cabling required for your installation. TT Connect will bill you directly if additional cabling is required. This quote needs to be signed by you and paid directly to TT Connect. Once paid, send the invoice and proof of payment to Afrihost and we will credit your account to cover the installation cost.

Save up to R5000 promotion

• Sign up with Pure Fibre today and you can save up to R5000 on setup, activation, migration and hardware costs. Find out more
• The following fibre providers are EXCLUDED from the installation promo. You will be charged the applicable installation fee for the relevant provider during signup.
  • Any Vumatel signup will be charged R1497.00 for installation
  • Any Vuma Aerial signup will be charged R1497.00 for installation
  • Any Frogfoot signup will be charged R997.00 for installation
  • Any Link Layer signup will be charged R1497.00 for installation
  • Any Vodacom signup will be charged R1497.00 for installation
  • Any Lightstruck signup will be charged R999.00 for installation
• Afrihost reserves the right to change the promotion at any time. While stocks last. E&OE.