Octotel Fibre.

General terms

• The installation and activation fees are prescribed by the last-mile provider, not Afrihost.
• All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
• Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.

Save up to R5000 promotion

• Sign up with Pure Fibre today and you can save up to R5000 on setup, activation, migration and hardware costs. Selected providers only.
• See specific terms under "1 - Installation, cabling and lead times", "2 - Activation fees" and "3 - WiFi router".
• Afrihost reserves the right to change the promotion at any time. While stocks last. E&OE.

Octotel 55/25Mbps Package

• The 55/25Mbps package is only available to new installations.
• Existing Clients may not downgrade to the 55/25Mbps package.
• Existing Clients may not migrate to the 55/25Mbps package. Migrate-in orders are subject to approval from Octotel once the client has sent through their proof of Address.
• The package is only available in specific areas.

1 - Installation, cabling and lead times

• The installation fee includes cabling up to 30 metres. If your installation requires additional cabling, a site survey will be done, after which you will receive a quote from the applicable last-mile provider. Should you choose to proceed, you will be liable for any additional costs incurred. The additional cabling is directly payable to the applicable last-mile provider.
• Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation.
• The following fibre providers are EXCLUDED from the installation promo. You will be charged the applicable installation fee for the relevant provider during signup.
  • Any TT Connect signup will be charged R1497.00 for installation
  • Any Frogfoot signup will be charged R997.00 for installation
  • Any Netstream signup will be charged R1497.00 for installation
  • Any Connectivity Services signup will be charged R1497.00 for installation
  • Any Mitsol signup will be charged R1497.00 for installation
  • Any Link Africa signup will be charged R1497.00 for installation
  • Any Link Layer signup will be charged R1497.00 for installation
  • Any Vodacom signup will be charged R1497.00 for installation
  • Any Lightstruck signup will be charged R1497.00 for installation
  • Any DNATel signup will be charged R997.00 for installation
  • Any FibreSuburb Networks signup will be charged R1497.00 for installation
  • Any Frogfoot Air signup will be charged R997.00 for installation
  • Any Waterfall Access Networks signup will be charged R9543.85 for installation
  • Any Comtel signup will be charged R997.00 for installation
  • Any Open Fibre signup will be charged R1497.00 for installation
  • Any Thinkspeed signup will be charged R1497.00 for installation
  • Any Netstream Estates signup will be charged R1497.00 for installation
  • Any Lightstruck East signup will be charged R1497.00 for installation
  • Any Purple Forest Waterfall View signup will be charged R1497.00 for installation
  • Any Frogfoot Garden Route Networks signup will be charged R997.00 for installation
  • Openserve Web Connect is running a free installation promotion until September 2022, after which signups will be charged an installation fee of R2300.00.

2 - Activation fees

• Activation fees are covered for selected Fibre providers by the Save up to R5000 promotion.
• Activation fees are also applicable on line migrations (when you move from one ISP to another).

3 - WiFi router

• A free to use WiFi router is included with selected providers only.
• The following fibre providers are EXCLUDED from the free WiFi router promo and no additional WiFi router will be shipped with the order. This is because a WiFi device is already included with the installation at the premises. The free to use clause does NOT apply to these providers.
  • Vuma Reach
  • Openserve Web Connect
  • FrogFoot Air

Shaping and prioritisation

• Pure Fibre packages are uncapped, unshaped and unthrottled - There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

Delivery

• A delivery fee of R249.00 will be charged for all router deliveries.
• For new Fibre installations, router delivery will only be dispatched once the last-mile provider has confirmed your Fibre installation order has been placed.

Cancellation policy

• Should you cancel your Pure Fibre less than 6 months from activation, or your account falls into arrears, you will be charged a cancellation fee of R999.
• The cancellation policy is NOT applicable to Vuma Reach.