Sally Z

After a frustrating week of trying to get reconnected because of a technical glitch I am now sorted.Very impressed with the promptness of customer liaison.Dealing with humans,not bots.And if you want to talk to someone you can.All options available.Well trained & friendly.Helpful with complicated technical issues and on hand to guide you through.

Mamz

The most awesome ISP there is. Tech savvy, great response rate, user friendly platforms, accessible, safe, reliable. You can call them, WhatsApp them, email them, someone is there to assist. Awesome deals and competitive pricing. A girl is happy.

Jacques Rossouw

Great service from Afrihost, as always. Dealing with Tsholofelo confirmed this today and he epitomizes the great service level Afrihost promotes, upholds and aspire to. Thank you once again and great work. Kind regards Jacques

Kristy Cathro

My customer representative at Afrihost was exceptional. She listened, understood, was very patient and told me exactly how to move forward. Fantastic service.

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Anthony Mpho Matlala

I had a query about one of the domain names registered in my name. Logged a query on ClientZone. I had a response in short moment but unfortinately I got busy with other things ... and could only complete my query after 17:30. Then I called and was redirected to using WhatsApp.afrihost.com. I got helped by Mike and was sorted within minutes. Thanks Mike. Excellent service Afrihost.