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Help via Website
We have a great support website with guides and troubleshooting, as well as a friendly online chat team.
Help via Email
We provide clients with ticket based support, simply log a ticket and we'll resolve your issue as soon as possible.
Help via Phone
Want to talk to someone over the Phone? No Problem! Please give us a call on 0800 011 000 and we will gladly assist you.
This Policy forms part of the Agreement between the Client and Afrihost and is binding on Clients using Afrihost’s services. The AUP sets out in detail what forms of conduct Afrihost regards as unacceptable on the part of its Clients and the steps which Afrihost may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
Uncapped LTE Services are intended for home and personal use. Reselling services or use of home services for business purposes are prohibited.
Uncapped LTE packages are subject to a monthly threshold of 1TB. Once you’ve reached your monthly data limit, your connection speed will be limited to 1Mbps for the remainder of the month.
Wireless Internet Service Provision (WISP)
Hosting Shell Accounts
Providing email, news, download, VPN or sandbox services.
Running of home servers or private servers
Provision of network services to others.
Running private servers for mail, HTTP, FTP, IRC and multi-user forums
Services may also not be shared.
In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;
In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);
In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;
In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
Institute civil or criminal proceedings;
Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies; and/or
suspend or terminate the Service as provided for in the Agreement.