Jonel Albuquerque

Everything I have had to do through Afrihost has been fantastic. I needed support early hours of the morning, and it was sorted out in a few minutes. The staff member who helped me was incredibly friendly. The setup process of what I wanted to do was easy and seamless. Never thought I would ever give an ISP 5 stars, but Afrihost deserves 6. Their hosting services are pretty fantastic in my opinion.

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Marisa Lawrence

I've been with Afrihost for so long now, I can't even remember. Great service overall regarding the hosting of my domains as well as tech service. I do highly recommend them. Their rates are great.

Shafeeqah Khan

My experience with Afrihost has been amazing, the agents are kind understand your issue and tries to help to the best of their ability. Unfortunately Openserve makes their jobs a bit harder... Amazing team @ Afrihost: Sfiso M, Siphamandla N, Siphiwe M. I've dealt with these 3 agents and they clearly show that Afrihost is a top notch company. @ Management well done on having these amazing agents, I'm sure the company is overrun with top staff. Keep it up and THANK YOU all for an amazing service....Can someone put some flames under Openserve's behinds so my fibre can be up and running..... It's now 16days of waiting ugh Thanks Shafz

Champ Bronkhorst

I have had endless issues with other service providers. Afrihost was professional from the very first call. I would rate 6 stars if I could. Definitely highly recommend by me.

Tammy Cloete

I had a wonderful experience today when I made use of the WhatsApp function to help me with our business account. We thank Kaitlyn who understood the problem I was having without me even knowing what it was. She assisted and had given me step by step instructions to rectify the reason for the problem. Not once did I feel stupid as she translated into better terminology explaining what I needed to know and I thank her for it. Initially the thought of how we were going to fix the issue was daunting as it was a back and forth between myself and the web developers until I bit the bullet and asked Afrihost to help. I wish I had just done it sooner instead of wasting time. May you all have a lovely day.