Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.

Johnny Hendricks

I forgot to set my online purchase limit,and thus my payment didn't go through...but Sello resolved it quickly,and account was paid in two ticks...excellent service!!!

mabel.ratshirumela khumalo

My agent was very knowledgeable and very helpful. She kept me involved all the way until I could start building my site. Thank you for your help Luthando.

Chantelle lotz

Andile's professionalism and friendlyness was like a breath of fresh air, he was very clear with his instructions and honest with the steps he was taking and how long it will take for my problem to be solved. Thank you Andile

Nonhlanhla Kunene

Excellent Support from Thabang at Afrihost Thabang was incredibly helpful in resolving our email issue quickly and efficiently. He was patient, knowledgeable, and made the whole process smooth from start to finish. Great customer service.

Daniel Lourens

Great company. When migrating fibre just make sure you use the WhatsApp help to follow up regularly. If you leave them they will leave you for weeks without fibre with no updates when your line was active the whole time.