Calbie Creative

Always very happy with Afrihost and their WhatsApp chat line for support. Quick and responsive with knowledgeable agents that are courteous and patient. Well done Afrihost on creating an approachable environment for your customers to be helped with absolute minimal frustration!

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Erik Coetzer

I have been using Afrihost for more than three years and my personal experience has been great. Especially their continued and dedicated support team. Keep up the good work.

Vokes Filtration

Easy to sign up and manage your oackage. If there are any issues it's easy to get in tough with someone to assist and issues are resolved tineously

Vannessa Jooste

Awesome, friendly and efficient service. Thank you Siphiwe M for being so wonderful when I queried about moving my fibre from one premises to another.

Capri NHW

I must admit, it has been a frustrating two days. After being without connection for two days, speaking to multiple agents and although they tried to assist and confirmed that the issue lied with Afrihost, they were unable to assist us and escalated our issue to a manager. We had to keep following up and even sent photos attached to emails without success in getting our issue resolved. Tonight, via the WhatsApp Chanel, we were fortunate enough to speak to Rendani. Although we had to redo everything again(for the 11th time) Rendani went further and solved our problem. Wish we were fortunate enough to speak to him on the very first day. Thank you Rendani it's because of agents like you, that Afrihost receives 5* reviews and we will keep recommending as the best Fibre company.