Lameez Abrahams
Dealing with the consultants whether it be telephonically or via whatsapp or even emails are really a great pleasure! Besides having such high packages, the reason I remain with afrihost is because of the client services! Amazing! Great job
Nthabiseng Mokoena
I have not been able to rate every agent I spoke to but the whole team is top notch! Even the courier company is proactive. Highly recommend this provider.
Renaldo Philander
Been with Afrihost for many years. Extremely reliable and fast internet. That’s all we can ask for. Apart from that. Customer support and service is world class
Byron Catin
The staff from Afrihost are extremely knowledgeable and professional. I strongly recommend their services due to their ability to understand and interpret your challenges correctly, and dealing with it efficiently while maintaining a level of professionalism.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Irené van Schalkwyk
Excellent customer services and very very speedy. I signed up yesterday. The customer journey was seamless as it took me 5min to sign up. Router has been delivered. Additional questions and updates already made. Literally just waiting on the Network Provider to contact me. Portia M was also very friendly and helpful. She went the extra mile and made everything very clear for me. Amazing services!
