Matt Williams
Customer support is definitely a major priority for Afrihost. The agents I have dealt with over the course of the past two weeks have been amazing at trying to sort us out. Unfortunately there are other ISPs out there who want to watch the world burn. Thank you Musa, Tutu and anyone else I've dealt with recently for letting me vent.
Tshepo Mpebe
Great, simple, efficient and affordable. Exactly what an SME business needs. I’d like to see them penetrate the informal market. The opportunity is there to be disruptive.
N. Motloung
I have been with afrihost for more than 3-years now. Today I received the best service.
Today I interacted with Khanyisile M regarding an issue that has been longstanding. I have had
numerous interactions with other support personnel( yes I got assisted, they always offer good service) but today I got the service I didn’t even know I needed. The greatest in my humble opinion.
Khanyisile M displayed professionalism with good expert knowledge, skills and communication skills. The troubleshooting took time but was worth it, Khanyisile was there every step of the way. I even had to update the device software
and Khanyisile was still keeping the whatsapp chat session active, talk about relentless.
We got a whiff of that the issue could be and the matter was escalated to a senior then to another company. I was then provided with advice on the way forward along with the reference number (for the call logged with the other company).
Khanyisile M is a star! 😊☺️If only Khanyisile M could get a promotion! Or at least handle training of the support personnel! All companies need a Khanyisile M!
I am pleased with Afrihost, they have good coverage with exceptional areas(deep deep rural areas), hopefully they’ll expand.
Charl van Tonder
I am in the process of Signing-up for Afrihost Fibre and have been a client for years as they host my domain as well as channel my data through them as I find this to be much cheaper than using the normal service provider data packages on my telephone.
I have been dealing with other ISP's where the service was horendous.
The assistance that I have receive from Afrihost is always quick and I mostly make use of the Whatsapp call centre service, this saves time and money. Not just a great product but also a great service
Michelle Fuller
I’ve now been with Afrihost for 8 years as my internet provider. They are by far the most superior supplier in SA. 1. Their teams are super knowledgable and efficient, 2. They are proactive in their communication when there are issues or outages, 3. They clearly communicate important information (price changes etc) and do not try and sell sell sell all the time. I have a business internet line with Afrihost and have been successfully running my business from home without issues from them. Thank you! It’s great to have a company that delivers what they say they will, values their customers loyalty and is a pleasure to deal with. Thank you to the whole team! You guys are great!
Justin Phillips
Good service provider with a personal touch from the CEO. Any problems I have are generally solved rapidly with little more than a WhatsApp. Line is stable and I always have the speed I pay for.
