olerato diale

The rating is based solely on the customer service agent I was in touch with-namely Gildo! What an amazing human interaction I had which has become so rare in customer support. I really appreciate his level of attentive listening, kindness and patience which resulted in me not cancelling services which I initially got in touch to do. Thank you Sir!!!

Trish Quaroni

There are not enough words that will describe the unbelievable service received from Mr Gian Visser, Kgothatso Lechuti and a gentleman whose name I unfortunately do not know. These 3 gentlemen went far and beyond for me and I am absolutely humbled by their kindness. Thank you to all.

Gerrit Dwyer

Always a great experience to work with a company that is providing great service and when the staff is helpfull and have more than sufficient knowledge.

Hilton Lewis

Been quite the eye opener as I only come to realize that I am so outdated with technology, that even Vuyolwethu made me better understand it without even realizing it. They've been calm and relaxed with me with all the screenshots and questions. Excellent customer service. 👌

Armando Cambinda

Great service and my customer satisfaction has stayed at an all time high. Can't recommend a better, more convenient, and wallet friendly Internet provider. 🙌🏾

Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.