Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.

Gideon Schoonwinkel

Every time I need support it is available, professional, friendly, quick and to the point. Well done, I think Afrihost is setting the standard for customer service.

Fortunate Nombuso Mtsweni

I was assisted by someone named Sandile and I must say that he actually gave me the best customer service... And was so helpful... It's good to see how customer service has improved because the last I had a quary I was not impressed at all. Thanks Sandile for your assistance. If it were up to me I was gonna ask to be assisted by you only.🙏

Nasiphi Buhlungu

At first enrolling was a mishap but they fixed it and gave me credit and i cannot lie so far i have not had any issues, my fibre is fast even connecting to the VPN i work smooth. So so far im happy and i hope it stays that way Afrihost

Alex Barendse

I really had a great experience with Afrihost. Really greatful and had everything sorted within 15 to 20minutes as I struggle with online forms.

TheWonderingSouthAfrican

I received such quick and helpful assistance when I used their Whatsapp number! Enrich helped so much and the problem was solved in less than 45 min!