Justin Maans
Tuesday 30 April 2024
My line with RSAWeb was cancelled. I've been very disappointed by their service lately. Their pricing didn't link accordingly with their service levels.
Wednesday 01 May 2024
I signed up with Supersonic. Chose my package, submitted my documents, everything.
Thursday 02 May 2024
The entire morning I was battling to get confirmation from Supersonic regarding my order. I phoned, but no answer. I sent WhatsApp messages, no reply. I cancelled my order with Supersonic.
Thursday 02 May 2024
I signed up with Afrihost. My fiber line was activated same day and my router arranged.
Friday 03 May
After I failed to connect the router for WiFi, Afrihost assisted me to connect my existing router so we can have WiFi while waiting for the new router. Quick and effective assistance received.
Monday 06 May
I received my router. I had challenges with the settings and Ricky took me step by step via WhatsApp. I'm sorted and everything is in order.
I haven't experienced this level of service in a very long time.
Afrihost is the service provider you need. Their service levels are very high, support staff are quick and efficient. They easily get a 10/10 rating from me.
I have faster Mbps at a cheaper rate with Afrihost and excellent service on top of it. That's a powerful combination to have 💪🏽💯
Donovan Podd
Boston the call technician was and is very helpful and friendly. Tried to ease my doubt about the line been fixed immediately but has pushed it to management level to see if they can assist and get things moving. Thank you for really good service.
Vineshan Chetty
I was truly impressed with the service received so far. The person who helped me (Flavia) was both courteous and very professional. All of my questions were answered and I was left feeling very satisfied. Thank you Afrihost. Let's hope we can build a good relationship going forward and I look forward to using your product as soon as it is delivered. Thank you.
anton de swardt
Its always good to work with Afrihost, yes there are some hiccups but this is sorted really quick if you bring it to their attention. There call support always tries to help you to the best of their ability. I have had a small few where it just seems like the caller is reading from a document and not using logic, most of them help you without those pre-typed questions and answers. The internet is good as well, stable for most of the month, when its not that stable you still get around 60% of your line. Well done on the work and efforts you put in.
Wayne Woodman
High levels of customer service, rarely any issues, will take a lot for me to consider moving. My recent interaction with them was top notch as usual 👌🏼
Brenda Van Schie
Afrihost host my website. They are absolutely fantastic and the support is efficient and quick! They have helped my repeatedly over the years, and I have never regretted using there services.
