Isa SWART
At first I was uncomfortable with the fact that the phonelines have been deactivated thus I cannot verbally interact to get my website problem solved. But the WA interaction was even better than a voice call...quick and painless. Problem solved within a few short minutes. ThNk you.
Puleng Palesa Mokhele
Afrihost offers great customer service! I made an WhatsApp Enquiry, and a friendly consultant immediately responded. He was patient and understood my question. He took me through detailed steps, offered advice even demonstrated using an image to ensure we were on the same page. Thank you Afrihost
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Toni Stephens
I had a wonderful experience with Andile! Their assistance was invaluable, and their patience truly remarkable. They went above and beyond to help me, and I couldn't be more grateful. Thank you, Andile, for your outstanding support!
Michael Evert
Been a long-time fibre subscriber and have absolutely nothing to complain about. The speeds are always constant and the connection stable. And then we get this real value for money promos from time to time. I just upgraded to 3 x my normal bandwidth with my current subscription price locked in for a year! That's phreaking awesome Afrihost!
Laverne Potgieter
Afrihost is my preferred hosting provider for the websites I build. They are super helpful and the WhatsApp support is amazing. I dread working with other hosting providers and really notice the difference when a client has a different hosting company. I recommend that all my clients use Afrihost.
