Phindile Mkhize
Excellent customer service. The whatsapp chat operators are very efficient - taking the time to understand your query and resolving it efficiently. My internet is also working great. If you are looking for a new service provider that has great customer service - I'd say give Afrihost a try. Impressive service.
Mateane Teboho
"Afrihost's team is 🤩! Super friendly, going above and beyond for their clients. Their service is amazing, fast, and reliable. Had an issue resolved in no time thanks to their awesome support! Highly recommend 🌟"
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Cindy-Lee de Vos
I was assisted by Owen who was extremely helpful and patient, and even though the issue with my router couldn't be resolved and it needs to be replaced, he still tried all that he could to help. His help was much appreciated, thank you Owen.
Simon Elson
Very helpful. After chatting on WhatsApp for a few minutes, my new fibre was activated immediately. Great stuff Afrihost. Keep up the great service
Lizette von Brandis
Amazing, I got from registering to delivery from Thursday afternoon to Monday, if it wasn't for the weekend I probably would have got it sooner. You RICA with them and everything is activated as soon as you open your package, just plug in, enter your password and you good to go. Signal is awesome as well. They are always happy to help on the whatsapp channel. I have not battled once to get hold of anyone. Well done to Afrihost team.
