Proven. Trusted. Awarded.

Lydia D

Excellent service from all at Afrihost! They take you by the hand, virtually, and assist you all the way to sort out your problem in the user-friendly Client Zone.

WRK

Schalk P was proficient and set on establishing the root cause and resolving the problem. He acknowledged and swiftly responded in detail to all requests for information. Wish all technical support encounters would be handled like this one was.

Faizall Kassiem

Afrihost and their support teams are easy to deal with and my questions are always answered with clear and relevant responses. Keep up the good work Team. Thanks

Dylan Lombard

Effective communication is all we need as support & Afrihost has achieved this through a great support structure & transparency with their Client Zone platform.

Hilton Martin

Stellar Customer Care Experience with Afrihost During Fibre Outage - I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution. In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!

Renette Schwimmbacher

Love Afrihost! They're so patient, explain so carefully. I felt no pressure to make a commitment even though we'd chatted quite long. I get back to them when I'm ready - that's fantastic in a day and age when everyone wants a sale.