Jacqueline Nieuwoudt
Used their Whatsapp help service today and was suitably impressed! Professional service with a quick turn-around time. Was refreshing to chat to a real live person and not a chatbot ;-). Well done Afrihost - and well done Sandy for being my hero and sorting out my webpage problem.
Colleen Strauss
Super amazing to deal with this company. Problems almost don't seem to be problems. Fixed my issue in a flash. Been a customer for almost 6 years and only had to contact them twice for help. Both times an amazing experience, problems sorted in a flash.
Martin (Tshangisa)
Afrihost advisors demonstrated knowledge of their products. They clearly understood my needs. They were able to advise me on the service I needed to subscribe for. They were patient as I navigated their website; the website was easy to navigate. Once I had selected my desired package, the payment platform was safe, secure and efficient.
The only smudge, perhaps was that I have to wait for a week for a technician to come in and do the installation.
In a general sense, not specific to Afrihost, I believe that corporates should up the service standards. Keeping a client queuing for service for a week is just not on; particularly in a country with high levels of unemployment.
Kese Mokhobo
Great service!
I’m a sucker for excellent customer service, and every employee I interacted with was helpful and kind. From Lindokuhle, the agent who assisted me via WhatsApp, to James at the gate, the lady at the front desk (whose name I unfortunately didn’t catch), and Happy, the gentleman who assisted me at collections. Each one left a positive impression. I even told Happy how impressed I was with their service; it’s clear they’ve been trained well.
Bethany MacDonald
They have a great team and multiple ways to contact them. They are friendly and professional. I have not had a problem with my line and have always had good internet!
Proficio
This company is one of the very few companies still left in South Africa that are truly client-centric focused and have the proper working systems in place to ensure their clients experience that!
Kudos to Afrihost for providing an outstanding service experience! From start to finish, they went above and beyond to meet my needs and deliver exceptional results in getting a second Fiber line installed. Their attention to detail and commitment to customer satisfaction is truly commendable. Thank you, Afrihost, for setting the bar high and proving that excellent service is still possible. I highly recommend them to anyone in need of reliable and customer-oriented solutions. #HappyCustomer #GreatService