Ferrial Cummings
Thank you to Reece who helped me with my wifi one of the best agents at afrihost she did all she could to assist me in less than an hour....my wifi has been off for 2weeks and we have been back and fourth until Reece took over thank you once again outstanding help 5 stars Reece n I award u for agent of the month whoop whoop
W
I've been using them as a hosting provider for several domains for close to 10 years. I've always received immediate technical support whenever it was needed. I've never had downtime on any of my Afrihost domains and they are always happy to help even when the technical advice requested isn't actually within their scope of service. This company is an excellent business partner.
Thandeka Beaulha
I've used the domain from Afrihost, their packages are affordable, the support is timely. I have parked my domain with them because I would like to be able to use it, once i am ready again.
LJ Visser
Always punctual, and if there is a problem, normally through a carrier then they are immediately on the button giving assistance and sorting the issue out.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Nishara Naidoo
I am only reviewing to give Gabisile from Afrihost a huge thank you. I was about to cancel my contract and Gabisile just saved the day with patience and understanding.
Thank you
