Donovan Ndlangisa
They aren't bad but they really need to update and upgrade to be honest, especially the Afrihost app, it doesn't have much you can do on it. Nonetheless they are upcoming so we hope they upgrade soon.
Tank Muller
Been with Afrihost on and off for about ten years, and they've consistently provided great pricing and pretty much unmatched service. The only issues I've ever had with them were because they had to deal with Telkom/Openserve, and it goes without saying that that's not their fault.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Izanne Smit
Have been with Afrihost for more than 3 years now and I love their service. I'm on a month-to-month contract so I can cancel any time, but I have never felt the need to cancel. The internet signal is reliable and I've always had positive experiences with the customer service team. :)
Ryno Van Eeden
I signed up for a cloud hosting server package 3 days ago. Received an email saying that the server is ready and I can access it via the login details attached. I tried accessing the server and I am unable to connect. After NUMEROUS emails, support tickets, Whats Apps, Phone calls and even trying to get support on facebook messenger... The server is still not working and all I'm hearing the whole time is the problem will be escalated or that someone in second level support will get back to me, which never happens. Just spoke to hosting support again, and after 2 days, I only find out now that apparently an account manager need to be assigned ot my server in order to allocate a Cpanel... how is it possible that after 2 days of multiple emails and support request, theres only one person being able to tell me this????? I am still waiting for the server to work.
Update: This issue was sorted out so I updated my review.
Natalie Sutherland
I have been with Afrihost for nearly 10 years and have always had respectful, kind and helpful assistance. May Afrihost go from strength to strength
