Shaun Chan Wing
Exceptional Support from Nkosana at Afrihost!
I recently had the pleasure of receiving outstanding support from Nkosana at Afrihost, and I couldn't be more impressed. Nkosana's dedication to providing top-notch customer service truly stood out, and I want to take a moment to share my positive experience.
From the moment I reached out with my Afrihost-related questions, Nkosana demonstrated a deep understanding of the issues at hand. Not only did he address my concerns promptly, but he also went above and beyond to ensure that I felt heard and supported throughout the entire interaction.
Nkosana's expertise and professionalism were evident in his clear and concise explanations, making complex technical information easily understandable. He took the time to guide me through each step of the process, leaving no room for confusion or uncertainty.
What sets Nkosana apart is not only his technical proficiency but also his friendly and personable approach. He made me feel like a valued customer, and his commitment to resolving my issues left a lasting positive impression.
In a world where exceptional customer service is increasingly rare, Nkosana's dedication to excellence is truly commendable. Afrihost is fortunate to have such a skilled and customer-centric professional on their team.
Thank you, Nkosana, for your outstanding support. Your commitment to excellence has not gone unnoticed, and I am grateful for the positive experience you provided. Keep up the fantastic work!
dharashan naidu
One of the better internet service providers out there. There tech support is outstanding and well trained on there products. The best feature of this company is when they say to you, they’re going to call you back they always do.
Keep it up guys. I’m a very happy customer.
Elizabeth Moodley
Afrihost has great customer service. They always respond really quickly to emails or WhatsApp messages, and their consultants are always polite and pleasant.
Heinz Benninghoff
This review is based not on overall performance of fibre internet but how well one of the support team members assisted me on WhatsApp which is why I give such a high rating. Cunsumer experience always comes first, well done for giving her a job in support. She’s a keeper!
Grant Van Ster
It's 7:30 in the morning. I needed to know when the fibre will be up and running. Logged a call. The consultant attending to my call was super quick and to the point. Really turned my impatient concern into a pleasant chat. Thanks
Sibusiso N.
Afrihost may not be the "perfect" service provider (internet in SA still has a long way to go). None of them are, however they go out of their way to support you and address all your concerns. Their website is informative and easy to navigate for information. Their app is convenient and makes it easy to view my invoices or top up my internet. Their whatsapp chat service is available even during awkward hours and you chat to another human being, no nonsense bot or chatgpt ripoff. They really offer a good service overall. And their prices are deliciously reasonable. It's a win for me.
