Josie van Reenen
Very happy with my experience with Afrihost! Ive been with them for 2 years now and I've never had an issue with my fibre! The times i have contacted them about hardware issues (my one router lived out its lifespan and i struggled with configuration with the new one) they were friendly and very knowledgeable! I recommend Afrihost to all my family and friends!
Jan Groenewald
I have been a client for many years and do everything internet related via Afrihost. My internet connection, hosting, voip etc. and the service I receive is really great. After sales service is in most cases a big problem with many companies, but certainly not at Afrihost. And there are many ways to help and be helped. Using whatsapp it takes one or two minutes and you are speaking to a professional. I am really happy.
l vdlo
Afrihost is always quick to assist with real people on the other side. I have been with them for over 10 years and they have never failed me.
Simon Radzuma
Afrihost has been the great solution to my world of connectivity. Internet connection 100%, hosting 100% and the support is on another level.i requested a call back at 7pm and Thomas called back in just under 2min and the cherry on top is that my issue was resolved. Thanks again
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Stuart Reid
Contacted Afrihost through WhatsApp and had a positive and professional interaction with Prince. I have seen positive Afrihost ratings and I know why. Thanks.
