Marisca Van Der Berg
I am extremely satisfied with the service I received from Afrihost today. I ordered a fibre package with Afrihost today and the fibre line was installed on the same day! I am now just waiting for my router to be delivered. I received constant feedback during the day via email and I am really impressed with how quickly everything went. Thank you!
Mr Joseph Malete
I always recommend my client to Afrihost because their service is exceptional, i for one am a customer with Afrihost, they are my primary domain business service provider. I like how they accommodate clients on different aspect as they have a toll free number, call md back option and WhatsApp portal
Taryn van der Merwe
Every time I have had an issue with my domain I have gone to the support whatsapp line and within moments I have received (human) help (not AI) and been able to get through the issue successfully.
This immediate support is a game changer for me.
Ashleigh McNaughton
Fantastic internet (fibre and mobile). Good data prices. Brilliant customer support. I especially like the WhatsApp option so I don't have to talk on the phone.
Leigh Cox
Afrihost are the best service provider by far!! I have been with them for more than 10 years and I recommend them to all of my friends and customers because of their outstanding service and products
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
