Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Romeo Jagjiban
Fastest turnaround time I've experienced in a long time. Order placed and teams out on site in less than 24 hours.
I have arouter at home from another service provider still wrapped, waiting 6 months for installation .
Afrihost is tops
Este Meiring
I migrated from a previous service provider to Afrihost. Didn't realise how easy it would be. As I started arranging a couple of days beforehand, the transition was smooth and very fast. Was very impressed with Afrihost.client care on whatsapp and collecting my new router. 10/10
Theo Senekal
Afrihost has great service. Openserve on the other hand is terrible with getting back to you and you can not contact them at all. I know these types of services take time but communication is key when running an operation like this
Regina Bassøn
Friendly, courteous, and efficient problem solving with Afrihost (agent by the name Neo).
Thank you Neo, much appreciated
Kind regards
Regina Basson
Men@WorX
www.men-at-worx.co.za
Crispy Chips
You guys really have done me a great deal, I was ready to cancel my services for a month due to the fact bills were piling up and they gave me a month free of internet!
This has really done alot for me and I have had the best of services from afrihost.
