freddy lekau
Great sim card that wont let you down. Is load shedding fading off ur network connection- leaving u in the dark and also without connection?? No problem! cause the network of this sim card is top-notch- stays connected even when it's 7 years of load shedding. The internet speed is to die for and what i love most about this masterpiece of a sim card is it's slow call ratings( believe me you could talk for hours 🤳). So if a speedy internet + lowest call rating is your thing ( at an amazing price 😃) then Afrihost is for you❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ N.B you wont regret it that's a fact.
Gillian Webber
The whatsapp communication was very helpfull and I could immediately make up my mind and place an order. Looking forward to having my Fibre installed via Afrihost.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Cathrine Par'e
I've always had a good experience with Afrihost, very well priced products and services
Edit to the above:
Afrihost gave me a free fibre line upgrade from 10mbps to 25mbps !! So awesome, thanks!
Rephael Perkel
Friendly and helpful attitude on the WhatsApp helpline. Took a bit of time and several restarts of my router and ONT unit but got sorted with reasonable ease. Afrihost is certainly focused on service. Grateful to be able to rely on them.
Brian Foster
Been with Afrihost for years. Had an issue with e-mail delivery and the Whatsapp webchat support was right on it. Sorted in 10 minutes, efficiently and politely. What's not to like about that?
