Paul Margarites
One of the best customer service experiences I have had in a long time. Agent should be congratulated. I have been trying to place a fibre order with Telkom for over 3 weeks. Afrihost arranged it in 10 minutes
Sithembile Mdlalose
I have been with Afrihost for years now and they always assist me if I need anything . Their WhatsApp service makes it easy and convenient to speak to them when you need quick assistance. Afrihost if the best!! I would recommend them anytime.
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Sias Berg
I have been with Afrihost now for more than 5 years and their service is still exceptional. The client portal where I can manage everything myself is great and if I need to talk to someone, the support staff is friendly and fast in resolving any issues. I have openly recommended Afrihost to many and will continue to do so. Thanks Afrihost, for providing an excellent service.
Michael Kramps
Moved property recently and had to put Afrihost on hold for a few months. At new property had to get fibre into the house. Afrihost helped with the new sign up process and made the whole process effortless. Great service via WhatsApp.
Jéan Bouwer
By far the most efficient, friendly, patient and informative assistance from Afrihost. Product quality is great and the service from each individual I have dealt with has been exemplery. Fantastic!