Olwen Hargreaves
I find the people very polite and professional.As a person who deals with people a lot it is refreshing to see people who take their job seriously and give customer service with a friendly demeanor.
Marc Ambler
Very seldom have any issues with Afrihost as our domain host and when we do have a problem or question, it is quickly sorted out. Much appreciated.
Tieho Mothibe
Am really liking Afrihost, their constants know their products, this is impressive, I always WhatsApp to contact them and my issue is resolved without picking up a phone. Wonderful service, happy customer.
Gareth Roocroft
After years of trying various ISPs: Mweb, Rain, Cool Ideas, VOX and I can go on. Afrihost is where the benchmark is set as a fibre or LTE service provider. I commend you guys, and please keep up with the good work and exceptional service delivery. Love dealing with you, and I could not fault you anything of I tried.
Christelle Dippenaar
Wow! And Wow again! Super service and very knowledgeable technicians. Struggled with my wifi new device setup and Sipho made magic via only a WhatsApp chat. Well done team Afrihost! And thank you!
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!