They all agree. Afrihost is the best

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Terry Henderson

Fantastic service from Pinky over a scam payment email. She determinined it was a scam in 1 min. Great work. Afrihost, give her a pay rise, you have one of the good ones there.

Nikki Hendricks

ISP's value propositions are all much the same and the one area of differentiation is service. Over the years Afrihost has stood out head and shoulders.

Nicholas Gravett

Call centre staff is knowlegable, and their customer service is very good! Kept me up to date on the entire process of my application and order. Two thumbs up!!

Puseletso Lamola

Afrihost Whatsapp chats are the fastest ways to get help.They understand that you may not know much about web hosting so the agents are patient and respond in layman terms.I get great service everytime

Jonathan Aspeling

Appreciate the stunning customer service, easy to navigate web UI and generally have always been able to get some great stuff of the ground with Afrihost as I delve deeper into all things web. Definitely my preferred provider <3