Wesley Williams
Great service from Afrihost. Troubleshooting via the Afrihost WhatsApp portal was quick and seamless once again.
Great service Afrihost, I would 100% recommend them as an ISP.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Egor Oussov
Service improved since last interaction!!!! hosting is unstable and support is rubbish, whatsup support is delayed where you can spend 2 hours on a simple inquiry, call centre doesn't take calls anymore and when there is a national issue with hosting you find out by accident when you emails start bouncing later to discover that Afrihost is having issues. Will start looking for an alternative service provider
Lebohang Handy
The support I get from the WhatsApp communication line is just super good! The response time is minimal and always helps me to get to the business going. Even the newly introduced automated payments method, for overdue invoices helps. Keep it up guys
Aug-Lynne Maphomey
We've been with Afrihost/ Vumatel since 2019 - Pleasant service, no hassles, reliable internet connection at all times, I don't recall being without Internet, even with loadshedding and our UPS, our line and experience has been nothing but perfect. We're happy to move to our new home and continue our Journey with Afrihost/ Vumatel there, they've become a huge part of our Family. 🙂
Jacques Leroux
Quick, professional, excellent and very efficient service from the support team. Also they are very friendly and makes one feel valued. Thanks Afrihost
