Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Andi Wilkins
Been with Afrihost for over 10 years and several moves to different provinces. Always go back because their service and value remains unmatched.
Nathan Ferreira
Had to edit my last rating. Had a terrible time with Afrihost support last year but this year was a breeze. Support team was on point and followed up on issues quickly!
Sulantic Capital
Can't believe the service: On a Sunday afternoon 3 people (Mpho, Wilfred, Gopika & Themba) helped me reinstate & transfer an urgent domain (entire brand depending on it) - using 3 different channels (ticket, whatsapp help & email - all 3 channels worked well). Huge thanks to Afrihost for fast & reliable service when it mattered. Very impressed, thank you!
Mike Evans
Ported some numbers to airmobile and have been enormously impressed so far. Everything including the dreaded RICA was completely friction free. The joy of hopefully never having to call MTN for support again is hard to express.
ronewa sirembe
It’s been almost a year of me using Afrihost and i am extremely happy with the service and keep recommending to anyone who needs wifi..no buffering and no hassle with network