Pieter Coetzee
My experience thus far is that Afrihost seems to have competent client facing people. When you explain a problem they understand, communicate effectively and take active steps to resolve it. I've been able to get assistance without hassles or holding or anything like that.
Their portal is very easy to navigate and gets updated regularly to keep you informed.
The Afrihost system has its problems, for instance I was billed and received confirmation that my line is active, yet no installation had taken place. They fixed this promptly though.
Overall I'm very satisfied with Afrihost and Compared to Vodacom, Afrihost is tops! This is mostly due to their communication and their customer service people being competent and easy to reach.
Michael Kramps
Moved property recently and had to put Afrihost on hold for a few months. At new property had to get fibre into the house. Afrihost helped with the new sign up process and made the whole process effortless. Great service via WhatsApp.
Shaun Chan Wing
Exceptional Support from Nkosana at Afrihost!
I recently had the pleasure of receiving outstanding support from Nkosana at Afrihost, and I couldn't be more impressed. Nkosana's dedication to providing top-notch customer service truly stood out, and I want to take a moment to share my positive experience.
From the moment I reached out with my Afrihost-related questions, Nkosana demonstrated a deep understanding of the issues at hand. Not only did he address my concerns promptly, but he also went above and beyond to ensure that I felt heard and supported throughout the entire interaction.
Nkosana's expertise and professionalism were evident in his clear and concise explanations, making complex technical information easily understandable. He took the time to guide me through each step of the process, leaving no room for confusion or uncertainty.
What sets Nkosana apart is not only his technical proficiency but also his friendly and personable approach. He made me feel like a valued customer, and his commitment to resolving my issues left a lasting positive impression.
In a world where exceptional customer service is increasingly rare, Nkosana's dedication to excellence is truly commendable. Afrihost is fortunate to have such a skilled and customer-centric professional on their team.
Thank you, Nkosana, for your outstanding support. Your commitment to excellence has not gone unnoticed, and I am grateful for the positive experience you provided. Keep up the fantastic work!
joseph monyamane
Reported the issue via whatsup and a consultant by the name of Ziphozihle B was assigned my ticket which was handled professionally with patience.....wish to have more consultants like her in the business.
Lodie Minns
Whenever a problem occur, Afrihost allways assist me with friendly help asap. I had to move line to another address and it was done within a short time. Thanks Afrihost.
Delon Le Grange
The consultant I dealt with today, Mduduzi, gave excellent service and communicated everything clearly with regards to my order, thank you Afrihost for great staff as they are a reflection of you, so all good!
