Mariette Oostenbrink
(Translated by Google) We have been customers at Afrihost for +- 15 years. Had very few problems with their service. If there were interruptions, they were very helpful in resolving them. Usually did more to help than was expected of them.
Definitely recommend them!
(Original)
Ons is al +- 15 jaar kliënte by Afrihost. Baie min probleme met hul diens gehad. Indien daar onderbrekings was, was hul baie behulpsaam om dit op te los. Het gewoonlik meer gedoen om te help as wat van hul verwag kon word.
Beveel hul beslis aan!
Kristy Cathro
My customer representative at Afrihost was exceptional. She listened, understood, was very patient and told me exactly how to move forward. Fantastic service.
Tumi Mogomotsi
Professional customer service from the telephone operators to the people at the Head Office...keep up the great work,after all we are in it to win it, customer satisfaction is key
Shakeel Ahmed
The best ISP by far. Their client zone and other self-help tools are second to none. The invoicing is always on time, well formatted and easy to read. It is such a joy to have an ISP like Afrihost
Kelsey Croft
From WebAfrica TERRIBLE service and whatsapp line... to the service is recieved today. 10/10 would recommend! Thank you Afrihost for making my migration the easiest, calmest and kindest process.
Very very Happy!
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
