Ebrahiem Sirkoth
Awesome service as always, sad that I left you guys when the copper lines were stolen on my ADSL connection. I shouldve been with you guys from the inception of Fibre. Finally I've had enough with subpar customer service and im coming home. Afrihost is simply unrivaled
Michael Cuthbert
I queried a bill for a domain that I had recently cancelled. Using the WhatsApp channel my issue was sorted in minutes. As long as I don’t get billed again for the canceled domain, I’m very happy with the efficient service. Well done!
Tracy Barclay
I have just moved from Vox to Afrihost due to terrible customer service at Vox and I am pleased to say that the service I have received from Afrihost has been AMAZING. My line was installed the next day and there were people on hand to assist at all times.
Good customer service is hard to come by but Afrihost has definitely restored my faith.
THANKS AFRIHOST!!!
N. Motloung
I have been with afrihost for more than 3-years now. Today I received the best service.
Today I interacted with Khanyisile M regarding an issue that has been longstanding. I have had
numerous interactions with other support personnel( yes I got assisted, they always offer good service) but today I got the service I didn’t even know I needed. The greatest in my humble opinion.
Khanyisile M displayed professionalism with good expert knowledge, skills and communication skills. The troubleshooting took time but was worth it, Khanyisile was there every step of the way. I even had to update the device software
and Khanyisile was still keeping the whatsapp chat session active, talk about relentless.
We got a whiff of that the issue could be and the matter was escalated to a senior then to another company. I was then provided with advice on the way forward along with the reference number (for the call logged with the other company).
Khanyisile M is a star! 😊☺️If only Khanyisile M could get a promotion! Or at least handle training of the support personnel! All companies need a Khanyisile M!
I am pleased with Afrihost, they have good coverage with exceptional areas(deep deep rural areas), hopefully they’ll expand.
Ivan Karemaker
Woderlike diens, probelme(as daar is) word baie vinnig en maklik op gelos. Internet is baie stabiel en hul produkte bekostig baar. Ek is vreeslik gelukkig by hulle op die oomblik
Desmond Digital Pty ltd
Afrihost, amazing reviews will keep coming. Jesse and all your other support staff that I have chatted to since day one has been nothing but amazing. My queries are always handled efficiently, with the greatest of care and support, I often feel I should be paying you for the best customer service I have ever experienced. I should know, I have worked in customer service almost my entire life. You guys are amazing , and your support staff better than any chat team or call center I have ever dealt with. You run miles around your competitors. Thank you! Thank you! I am still in awe of just how valued you wonderful people make me feel, every time I interact with you.
