Wendy Maphisa
I think we often give reviews for negative things and while it's great to help others who want to know about a company or service, it is good to acknowledge great service. I have been with Afrihost for close to 5 years now and I am extremely happy with their service. They give excellent service honestly and are the best in the business. It's always prompt and efficient service and friendly chat agents on the WhatsApp service. Even when they do not have an immediate solution, they always keep you in the loop. Big ups to them.
Josie van Reenen
Very happy with my experience with Afrihost! Ive been with them for 2 years now and I've never had an issue with my fibre! The times i have contacted them about hardware issues (my one router lived out its lifespan and i struggled with configuration with the new one) they were friendly and very knowledgeable! I recommend Afrihost to all my family and friends!
Melanie Ho Chong
I can honestly say that Afrihost is excellent when it comes to helping their customers. When they are available and online, you can be guaranteed you will get great service.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Aman te Water
Excellent customer service. Messages are answered almost immediately with no long queues. Service agents are patient and multi lingual humans.
Waseemah Jacobs
Afrihost is GREAT! Very affordable pricing ,awesome customer service and very proffesional. Would always recommend them thanks for making my experience effortless.
