Debbie Strauss
Thulani gave me the best service ever. Patient while he guided me through all the steps. Even when I took so long. Well done, Thulani. You make Afrihost proud! My brother wants to convert to Afrihost because of your excellent fiber deals.
I sincerely hope he gets you on the line.
Thulani, you are the best. Debbie.
Kingfisher Two
Simplicity and value. It's a top notch service. My BigNetwork costs dropped 80%. AM could save you ZAR 1000's / YR. Highly recommend to companies.
Nikki Valentine
I highly recommend Afrihost. I've had absolutely no issues with my fibre internet since joining Afrihost. Problems gets solved almost immediately and they have so many options to contact support. I am very happy with my fibre.
AMORE Williamson
What a great experience!!! Will recommend there service to everyone, People are so nice and patient and just WOW they keep to there promise didn't have to struggle with anything and just a once again a great experience.Some companies can learn a thing or two from them..
Wow wow wow
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
irashnie hariparsad
Thank you Afrihost for your dedication and efficiency. All my internet related issues were resolved within the time frame just as you have mentioned. Keep up the good work 🙂
