Stéphanie Mercier
Very good experience, always been quick and efficient. First internet connection problem in 5 months and they were able to assist rapidly through WhatsApp chat, very friendly and experienced staff that help me quickly! I trully recommend :)
Linda Wasley
Siyabonga assisted on Afrihost client WhatsApp chat and troubleshooted out connectivity issue like a magician. Thank you Afrihost Team: Customer care is priority and your Client Zone is efficient and userfriendly. More importantly your WhatsApp chat for technical support is manned by friendly helpful people and not misguided bots ***** Linda Lategan Somerset West CT
Chantel Mashatise
Very good service. The agents are so good especially on whatsapp very professional, friendly and welcoming. Also very patience and helpful. Excellent service from Clinton thank you. 🙃
Marion Nixon
Afrihost have been very helpful and patient with my lack of tech understanding. They have given me all the help I need even with the smallest things. Their response time is very good.
Cynthia Du Plessis
The service from Afrihost is absolutely amazing with very efficient and friendly consultants.
Nokwanda was a superstar and assisted me immediately.
I promote Afrihost to everyone wherever I go, as they are the best fibre provider and deserve all the credit they get. 🌟🌟🌟🌟🌟
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
