Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Sebastian Pfeiffer
This is to date the best service and customer experience i have had with a app and a company in general the app is easy to use and the customer service u receive through the whatsapp line or phone call options are world class
Portia Nkomonde
The service was efficient and professional. The product offers and pricing are very competitive. The client Zone portal makes everything easily accessible and it is easy to navigate. The added bonus is being able to speak to an agent via WhatsApp.
Waldo Buys
By far one of the best ISP around. Maybe i haven't heard of other companies but afrihost assist on weekends as well, which is excellent if you are having a movie or series marathon and the internet boms out suddenly. Anyway i recommend Afrihost. Also i hope i get n discount or maybe an internet boost for this review... ;)
Mathapelo Masiteng
Everything was easy to do, even when I got stuck got assisted by Portia M on chat and was relieved after the step by step process of assistance. Can't wait to use the services as my sister's son card arrived and everything is there as shown.
Nelson N
You may pay a little more for their services, but that "little extra" speaks volumes when you need support. I've been with them for years and I've yet to be let down by them, their services and/or their team.
