Marius Motionless
Customer care has always been good and they still uphold today. Would be a shame to hear if someone have struggled with Afrihost's customer care.
Kate Bailey
Unbelievably good service via whats app - equivalent to having a person sitting right next to me. In today’s world, having a human to help is a wonder thing.
Kobus du Toit
Got my Fibre connection sorted out through Afrihost and OpenServe pretty quickly and effortlessly. Service was great from both parties with the OpenServe technician (Godfrey) even wanting to bring his personal petrol generator in order to get the connection sorted out during loadshedding! :-D Now THAT's service!
Update on the 24th Aug 2023 - Cancelled my fibre as I moved out of my place, moved back in after 3 months and reactivated - took less than 6 hours to get back up again! Amazing service yet again thank you Afrihost!
Mohamed Riyadh Gangat
I have used Afrihost for both LTE Internet as well as website hosting. Their customer service, particularly over WhatsApp, is phenomenal. I have never come across a problem that the assistant I was connected to wasn't able to solve. Would highly recommend
Chantelle Smith
I believe Afrihost is the best internet provider. From setup to any issues, they provide the best customer service. All the staff I have dealt with are friendly and helpful. They also go out of their way to explain exactly what you need to do. It really is a pleasure having Afrihost as our internet provider.
N. Motloung
I have been with afrihost for more than 3-years now. Today I received the best service.
Today I interacted with Khanyisile M regarding an issue that has been longstanding. I have had
numerous interactions with other support personnel( yes I got assisted, they always offer good service) but today I got the service I didn’t even know I needed. The greatest in my humble opinion.
Khanyisile M displayed professionalism with good expert knowledge, skills and communication skills. The troubleshooting took time but was worth it, Khanyisile was there every step of the way. I even had to update the device software
and Khanyisile was still keeping the whatsapp chat session active, talk about relentless.
We got a whiff of that the issue could be and the matter was escalated to a senior then to another company. I was then provided with advice on the way forward along with the reference number (for the call logged with the other company).
Khanyisile M is a star! 😊☺️If only Khanyisile M could get a promotion! Or at least handle training of the support personnel! All companies need a Khanyisile M!
I am pleased with Afrihost, they have good coverage with exceptional areas(deep deep rural areas), hopefully they’ll expand.