Shaun Chan Wing
Exceptional Support from Nkosana at Afrihost!
I recently had the pleasure of receiving outstanding support from Nkosana at Afrihost, and I couldn't be more impressed. Nkosana's dedication to providing top-notch customer service truly stood out, and I want to take a moment to share my positive experience.
From the moment I reached out with my Afrihost-related questions, Nkosana demonstrated a deep understanding of the issues at hand. Not only did he address my concerns promptly, but he also went above and beyond to ensure that I felt heard and supported throughout the entire interaction.
Nkosana's expertise and professionalism were evident in his clear and concise explanations, making complex technical information easily understandable. He took the time to guide me through each step of the process, leaving no room for confusion or uncertainty.
What sets Nkosana apart is not only his technical proficiency but also his friendly and personable approach. He made me feel like a valued customer, and his commitment to resolving my issues left a lasting positive impression.
In a world where exceptional customer service is increasingly rare, Nkosana's dedication to excellence is truly commendable. Afrihost is fortunate to have such a skilled and customer-centric professional on their team.
Thank you, Nkosana, for your outstanding support. Your commitment to excellence has not gone unnoticed, and I am grateful for the positive experience you provided. Keep up the fantastic work!
Cheryl Mayhew
They always help with problems and network errors. This is one place where you don't have to wait for hours to get a consultant or technician to help fix your problem.
Lizelle Pike
Such a fan of Afrihost! There tech support is awesome and their technicians that assist on whatsapp really know how to help you in laymen's terms. LOVE THEM!
Sharief Larnie
The reason for my considering to migrate is because web Africa does not have an inbound call centre and I don't fancy chatting over WhatsApp 2 a robot as the response time is usually very long. Issues can be resolved much quicker if you had verbal contact over the phone
Jéan Pretorius
Been with Afrihost since 2017. I have experienced low latency throughout the years with a rock solid network. I really like the Clientzone app. It is easy to use. It also allows you to monitor your network on the go and upgrading your line is a breeze. They offer a rage of products and services to meet anyone's internet needs. General QoS has been rock solid. Afrihost are good in communication. Using the WhatsApp support chat and getting real technical support from a REAL person is really appreciated. No computer generated prompts! I'm pleased with Afrihost service. In my honest opinion. Will you be paying a bit more than some other ISP's? Yes! But it also means you'll be getting better service which makes it worth paying a little bit more. There is no better ISP at this moment. Keep up the good work 👍
Hesmarie Nel
I had a brief encounter with them, but they were so helpful, would highly recommend them, even if it is just for their fantastic client service!
