Justin Maans
Tuesday 30 April 2024
My line with RSAWeb was cancelled. I've been very disappointed by their service lately. Their pricing didn't link accordingly with their service levels.
Wednesday 01 May 2024
I signed up with Supersonic. Chose my package, submitted my documents, everything.
Thursday 02 May 2024
The entire morning I was battling to get confirmation from Supersonic regarding my order. I phoned, but no answer. I sent WhatsApp messages, no reply. I cancelled my order with Supersonic.
Thursday 02 May 2024
I signed up with Afrihost. My fiber line was activated same day and my router arranged.
Friday 03 May
After I failed to connect the router for WiFi, Afrihost assisted me to connect my existing router so we can have WiFi while waiting for the new router. Quick and effective assistance received.
Monday 06 May
I received my router. I had challenges with the settings and Ricky took me step by step via WhatsApp. I'm sorted and everything is in order.
I haven't experienced this level of service in a very long time.
Afrihost is the service provider you need. Their service levels are very high, support staff are quick and efficient. They easily get a 10/10 rating from me.
I have faster Mbps at a cheaper rate with Afrihost and excellent service on top of it. That's a powerful combination to have 💪🏽💯
Emmarentia Ngoasheng
The reason why I will be loyal to you is because you give amazing customer service especially on Whatsapp. My inquiries are always attended to so I am grateful. Don't lose the customer service touch.
Leonie Leander
I love the fact that, I don't have to be placed on hold for someone to assit me, They do offer quick and reliable service. Satisfied everytime.
Thank you Afrihost
Prineesa Pillay
Customer service is on point. Everytime I've had an issue with my line I would send an email or chat via whatsapp and my issue was resolved very quickly.
Raymond Palm
Afrihost..... is there any better ISP? I just finished a living gell with Webafrica. Afrihost has been hosting my website domain for many years..... spoke to an agent today to sign up and here is the thing.... Afrihost is also on whatsapp like Webafrica - the difference..... you don't have to grab a "cuppa" and wait for Afrihost. Their response, even after-hours and on weekends is practically immediate!!
I will promote and refer Afrihost to everyone
They might not be the cheapest, but the service delivery and support a client receives is absolutely amazing!!
Well done to the Afriihost Team!!
Renee Arendse
Again another awesome customer service experience. One thing whoever is training your agents... Well done...It also depends on the agents if they want to give their best and Dumisani... Great sevice rendered!!! Thank you