Leatitia Abrahams
I’ve been an unhappy Telkom customer for a while now and after joining Afrihost they made Telkom’s customers service seem non-existent. I am very happy with Afrihost’s WhatsApp chat platform and the swift response to your queries. Also with their new Pure DSL say goodbye to landlines and the grip that Telkom had on the industry. Thank you Afrihost for this initiative and always evolving with new and exciting ideas to always put your customers first. You guys rock!!!!!!
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Adam Rajie
Since day one I never had issues with Afrihost. I will always recommend their fibre product and services. Number 1!!! Keep up the great work.
Greg Cook
Afrihost is very good with their WhatsApp support line, any issues I've had were sorted within 30 mins depending on complexity.
Very little down time.
Good service.
Amelia chetty
Great hosting provider! Everything is extremely automated and immediate. Representatives on WhatsApp are shockingly experts and have a great understanding of project hosting. First hosting provider I’ve dealt with in South Africa that have people with that kind of expertise.
Paul Margarites
One of the best customer service experiences I have had in a long time. Agent should be congratulated. I have been trying to place a fibre order with Telkom for over 3 weeks. Afrihost arranged it in 10 minutes
