Candice Barnard
I was assisted by Lethukuthula. I didn't know half of what I was being asked to do, but he/she took the time to send me screenshots of what they were referencing making the process of my troubleshooting easier. As he/she couldn't assist me, in finding what the problem with my line is, not only die he/she escalate my problem, but also informed it as a priority as I explained I work from home and need my line without issues as I have to log into a Vietnam server to do my work. Our whole chat took an hour to get through with all the screenshots and him/her waiting for me patiently, I never once felt like I was dumb for not understanding the process. He/She is the perfect example of how Customer Care agents should treat EVERYONE. With Patience, respect, kindness, and a friendly demeaner.
Frederick Ford
Absolutely thrilled with the exceptional service provided by Tshilidzi at Afrihost! From the moment I reached out for assistance, Tshilidzi went above and beyond to ensure all my queries were answered promptly and effectively.
Their knowledge and expertise were evident as they navigated through my issues with ease, providing clear explanations and practical solutions. Not only was the support incredibly efficient, but Tshilidzi also exhibited a warm and friendly demeanor that made the entire experience pleasant.
It's rare to encounter such dedication and commitment to customer satisfaction. I genuinely felt valued as a customer, and it's this level of service that sets Afrihost apart from the rest. I can’t recommend Tshilidzi highly enough—definitely a 10-star experience! Thank you for making my day brighter!
Xiluva Mashele
Afrihost staff is always so professional and genuinely friendly. I have been with them for over a year now and I’m always just so happy with the service I recieve.
Benjamin Naidoo
Great customer service! You can't expect any ISP to be perfect, there'll always be technical issues of some sort. But Afrihost handles these issues the best out of any ISP I've ever dealt with
Sonja Welgemoed
With the lack of service in SA, receiving superb service from Afrihost has been such a nice surprise. I ordered by fibre line on Thursday, Monday morning 8h00 Vumatel was here to install and the line was immediately live.
Trish mhizha
It's one in a million you get to deal with companies that are so professional and human. I chatted to Boston and Portia on whatsup. Then Lerato on email .All were very helpful, attentive to detail, swift in their dealings with me and it made my queries easy to solve.
My general experience with the Afrihost supercedes expectation and l'm grateful we still have organisations run so professionally. A huge breath of fresh air. Well done team.Thumbs up to you.
