Tanika van den Berg
Recently signed up with Afrihost and the experience has been nothing but pleasant so far. The staff are friendly , efficient and quick to respond.
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Phemelo Motaung
Afrihost is honestly the best especially with their chat function, I love how helpful, patient and polite the agents were and the fact that they stayed with me to help resolve the matter, I would recommend them to anyone, because they don't waste time instead they make sure that your issue is well resolved in time all the time.
Livng Small
Even a 10 doesn’t even begin to describe how helpful Khanyisile was, i hope shes a she :) my phone was off and she waited for me up until i was back online, and she also help me with my problem, thank you so much I really appreciate it🙏🏽
AMORE Williamson
What a great experience!!! Will recommend there service to everyone, People are so nice and patient and just WOW they keep to there promise didn't have to struggle with anything and just a once again a great experience.Some companies can learn a thing or two from them..
Wow wow wow
Waldo Kilian
No waiting for 40 mins on a call to eventually not have your issues solved like my previous isp. Afrihost whatsapp chat is easy to use and responses are quick. And calling in on the toll free line gets you connected to knowledgeable technical staff that actually understands tech jargon.
