They all agree. Afrihost is the best

Andile Khumalo

😭 I love you guys. This is first world customer service delivered with human compassion and a genuine desire to assist the client. I'd run around their head quarters high-fiving and hugging the staff because they try harder. Other telecommunications companies might think to take a note from their business model, cough cough Telkom...😑

Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.

Oratile Tlhabane

Excellent service, I’m in the pre-order phase for my area (so technically not a full-on client) yet the service received thus far has been bar none

Chris Mkhabela

It was a great help for letting me know that my line is not fibre ready was going to wait for something I wouldn't know when it will be installed

David Schafer

The HELP menus and WhatsApp work well. The subscription is a bit messy as they try to up-sell things you don't need. That's disappointing and confusing.

anton de swardt

Its always good to work with Afrihost, yes there are some hiccups but this is sorted really quick if you bring it to their attention. There call support always tries to help you to the best of their ability. I have had a small few where it just seems like the caller is reading from a document and not using logic, most of them help you without those pre-typed questions and answers. The internet is good as well, stable for most of the month, when its not that stable you still get around 60% of your line. Well done on the work and efforts you put in.