Mahmoud Soliman
The best service and they now provide the best mobile network with very efficient customer service. They respond immediately on whatsapp customer service platform.
Steve Neveling
It's all on the website of course, the help I needed, just not as familiar with jargon and such... chatted with Owen on Wgatsapp Chat, he lustened, paid attention and sorted my query. Did not feel for a moment that I was being dismissed with url's and figure it out. Glad I used the service, and met Owen.
Sive Sikutshwa
Finally, a human touch from an ISP...
Afrihost boasts a great culture within their establishment. My queries are resolved ASAP. I get notices when there are down times. BESt service from an ISP.
I've been with them over a year now.
Catherine Tooze
I've had the pleasure of AFRIHOST services for many years now and can only sing their praises most highly.
I find that my retiree age group are not familiar with Afrihost as you are not visible in the Malls etc so have not had much success in converting them from the regular Cell shops.
Chantel Mashatise
Very good service. The agents are so good especially on whatsapp very professional, friendly and welcoming. Also very patience and helpful. Excellent service from Clinton thank you. 🙃
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
