Tracy Haylett
Awesome, professional customer service provided by the staff of Afrihost. I love the fact that I didn't need to wait. Their WhatsApp service is the best 👌🏻
Maia Veitch
Afrihost is not perfect, but I have always found their customer service really good. So, even though my internet speed sometimes fluctuates, there is always an efficient person available to help and reset my connection when needed.
Randall F
Great job in assisting me with my problem on the watsapp customer group ...a special thanks to Sicelo who assisted me and resolved my problem in under two minutes...10/10
Sive Sikutshwa
Finally, a human touch from an ISP...
Afrihost boasts a great culture within their establishment. My queries are resolved ASAP. I get notices when there are down times. BESt service from an ISP.
I've been with them over a year now.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Marisa Lawrence
I've been with Afrihost for so long now, I can't even remember. Great service overall regarding the hosting of my domains as well as tech service. I do highly recommend them. Their rates are great.
