Rethabile NM (Thabie)
A special thank you to Jan at Afrihost for his exceptional support throughout this process. There were moments when I was ready to cancel due to the delays, but he gave me confidence that the matter was being taken seriously as a result there were people from Vuma who came on Saturday to fix the issue.
His professionalism, patience, and dedication to customer service truly stood out. While the overall process was frustrating, Jan’s efforts made a significant difference. Afrihost is fortunate to have an agent like him.
Thank you, Jan
N. Motloung
I have been with afrihost for more than 3-years now. Today I received the best service.
Today I interacted with Khanyisile M regarding an issue that has been longstanding. I have had
numerous interactions with other support personnel( yes I got assisted, they always offer good service) but today I got the service I didn’t even know I needed. The greatest in my humble opinion.
Khanyisile M displayed professionalism with good expert knowledge, skills and communication skills. The troubleshooting took time but was worth it, Khanyisile was there every step of the way. I even had to update the device software
and Khanyisile was still keeping the whatsapp chat session active, talk about relentless.
We got a whiff of that the issue could be and the matter was escalated to a senior then to another company. I was then provided with advice on the way forward along with the reference number (for the call logged with the other company).
Khanyisile M is a star! 😊☺️If only Khanyisile M could get a promotion! Or at least handle training of the support personnel! All companies need a Khanyisile M!
I am pleased with Afrihost, they have good coverage with exceptional areas(deep deep rural areas), hopefully they’ll expand.
Lucille Fabe
Love dealing with them. THey are always professional, fast and very efficient. Whatsapp chats are super helpful and I was not transferred from one technician to another. One person deals with you from start to finish. Lovit, awesome service.
Zaheed Yacoob
I have been with Afrihost for more than 10 years. i seldom had to contact them to sort out problems as things just work but when i did, their service levels were top notch. kept me abreast of what was happening and followed up even though problem solved. keep up the excellent work.
Joenhy Kenos
Afrihost is our company's Service provider when it comes to managing and protecting our websites, company e-mail and all IT services.( Brest Business Group Services which has other branches such as JH Logics group, BJA Chemicals and Industrials, Aquamining groups...)
Sibongile Makhoba
The service was excellent and the Consultants knowledgeable and patient. I was guided through the process although it was not easy from my end .
