Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Chandrey Barends
Customer service 100% fibre line was down after upgrading my speed, Chatted to one of the service agents named kenneth z over whatsapp he sorted the issue out in a matter of minutes thanks for the amazing service now i can get back to work.
shane smith
I had an excellent experience chatting with Nonjabulo. From the very beginning, Nonjabulo demonstrated a clear understanding of my needs and provided precise and helpful responses. The communication was smooth, efficient, and empathetic, making the entire process enjoyable. Nonjabulo's expertise and attentiveness made me feel valued and supported throughout our interaction. Thank you for the outstanding service!
Gustav Malan
I had an issue with my emails and asked for assistance via Afrihost's Whatsapp line after hours. My problem was attended to with great professionalism and I was kept in the loop all the time on how the issue was being attended to. Great service and great results!! Thanx Afrihost for sorting me out quickly and effectively ☺️
