Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
SHAMEEMAH TOYER
I have been with afrihost for a while now and I have no issues at all, they are great at what they do and I'm happy to be one of there clients, I highly recommend afrihost to anyone.
Mamello Tiisetso
Easily the best ISP out there. Quick and prompt responses, you can pick up the phone during working hours and get assistance immediately. App and website works efficiently and human to human interaction communication over what’s up makes it a 6 out of 5 rating 👌🏾
Emmanuel Mokhele
I've had the pleasure of trying out various ISPs in the past, but let me tell you, none of them hold a candle to the stellar service I've received from Afrihost. Their app is an absolute gem, making everything from diagnostics to balance checks a breeze, and even offering easy plan adjustments.
And as for internet speed, It's like clockwork, always reliable and consistent. I feel like I'm getting every penny's worth, which is a rare find these days.
But what truly sets Afrihost apart is their customer service. They don't just meet expectations; they exceed them every single time. It's like having a friend on the other end of the line who's always ready to help out, no matter what. 🙌🏾
Honestly, I can't imagine going back to any other ISP after experiencing the warmth and professionalism of Afrihost. They've won me over for life!
Emile Lochner
All the ISP's have a similar price, but with Afrihost you always get knowledgeable answers and I have never had to wait more than a few minutes to get a reply. They also have an awesome WhatsApp help line.
Jacqueline Nieuwoudt
Used their Whatsapp help service today and was suitably impressed! Professional service with a quick turn-around time. Was refreshing to chat to a real live person and not a chatbot ;-). Well done Afrihost - and well done Thulani for being my hero and sorting out my webpage problem.
