Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
ZombiNix
We've been with Afrihost for over a year now and the service is fantastic. We've only had problems twice and both times they were solved within a few minutes. Internet quality and service is exceptional. Two thumbs up.
Athol Dell
Afrihost’s chat line on wattsapp is really a pleasure to engage with. The response was instantaneous and the assistant was knowledgeable and keen to assist. Well done Afrihost
susan esterhuizen
I am so pleased that my choice was Afrihost, it is the quickest support and far the best. The whatsapp team is excellent, your application is speedy, your reply on emails is quick, direct and good.
Good support is not easy to find today.
Thank you Afrihost and we'll done with your excellent staffing.
Jillian Pollard
2nd time I take out a contract with Afrihost as my chosen ISP....and trust me I would do it again 100 times over. Fast and efficient, lovely consultants who are knowledgeable whilst still remaining friendly with a great sense of humour. Super happy client!
Isobel Ndoro
Siphesihle, has great customer service. Her instructions are easy to understand. I really enjoyed her vibe, her chat tone was very accommodating.