Shaun Chan Wing
Exceptional Support from Nkosana at Afrihost!
I recently had the pleasure of receiving outstanding support from Nkosana at Afrihost, and I couldn't be more impressed. Nkosana's dedication to providing top-notch customer service truly stood out, and I want to take a moment to share my positive experience.
From the moment I reached out with my Afrihost-related questions, Nkosana demonstrated a deep understanding of the issues at hand. Not only did he address my concerns promptly, but he also went above and beyond to ensure that I felt heard and supported throughout the entire interaction.
Nkosana's expertise and professionalism were evident in his clear and concise explanations, making complex technical information easily understandable. He took the time to guide me through each step of the process, leaving no room for confusion or uncertainty.
What sets Nkosana apart is not only his technical proficiency but also his friendly and personable approach. He made me feel like a valued customer, and his commitment to resolving my issues left a lasting positive impression.
In a world where exceptional customer service is increasingly rare, Nkosana's dedication to excellence is truly commendable. Afrihost is fortunate to have such a skilled and customer-centric professional on their team.
Thank you, Nkosana, for your outstanding support. Your commitment to excellence has not gone unnoticed, and I am grateful for the positive experience you provided. Keep up the fantastic work!
Deon Erasmus
Moved to Cape Town and there was a different ISP at the premises, tried to contact them to take over the line as the previous owner had no issues with them? Tried to contact them a couple of times and kept forwarded to a bott, 10 min on WhatsApp then the call gets closed?
So I contacted Afrihost, they got me up and running in under 24 hours. They had to get the line forcefully taken over as the owner was in his notice period.
Was always kept in the loop on email. Good work from the sales and technical team.
Wendy Kretschmann
I have been using Afrihost for a number of years (Fibre via Frogfoot) and have now added Airmobile to the mix. Any issues / queries are resolved efficiently via a dedicated WhatsApp chat with a real person (lol) and not a bot. The only problem I have is that if there is an issue after hours, on weekends or public holidays then one can't get the problem resolved until normal working hours resume. Though I must say this has happened few and far between and is sometimes resolved before the need to contact them. I still rate them 5 stars though.
Tim Nel
My Problems have been sorted quickly and efficiently every time. Don't be scared. You can be your own webmaster Its easier than you think with Afrihost. Sterling Job I was impressed!! KEEP IT UP.
Haroun Kola
No problems with Afrihost contrary to some other people's experiences. Maybe I'm lucky, caught their support staff on a good day or they're trying the best they can and make mistakes sometime.
Anyway, based on my experiences with my current fibre line, UPS, one domain with the low end shared hosting, I have received nothing but excellent service for the amount of money I pay every month.
Mieke Fourie
Very efficient. Consultant Winnie cut through the quoted wait time of up to two weeks and we had me reconnected in less than 20 minutes. Excellent service and very friendly.
