Francois Meirng
Afrihost is really the best ISP that I've ever had, never an issue always willing to help. What other ISP will call you at 9 at night to help with router setup!?
Enrico Flavio
Afrihost after sale service and technical support is definitely way above our SA expectations and belief. You can compare it to overseas expectations and they would be NO 1 in my view
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Mxolisi Penxa
I have had such a dream of an experience setting up my company domain and email. Was assisted on Whatsapp by Siphiwe who was very professional and patient with me. True asset to any company and team.
Chantal Jonker
I have been with Afrihost as my domain service provider for a few years. Their customer service is very good and the online system makes my life so much easier than waiting for a third party service provider to respond. I load and delete emails as i need and also design my own website with their sitebuilder which is very userfriendly
Tameem Fazluddin
Afrihost features exemplary customer service, especially when compared to 2 other major ISPs that I interacted with for most of last week. These 2 sub-standard ISPs feature frustratingly slow responses via Whatsapp, and were inept in solving for a FNO glitch (Vumatel) that had been hampering my fibre activation. Glad to report that Afrihost figured out the issue within minutes of contacting them, and yep I've now promptly signed up with them - which too has been a painless exercise. If you in the market for an ISP service, and unless you like subjecting yourself to pain, suggest you look at Afrihost first 😁
