Natalie Sutherland
I have been with Afrihost for nearly 10 years and have always had respectful, kind and helpful assistance. May Afrihost go from strength to strength
Carlos Schleich
2023? - 2 People from Afrihost got involved so far, none of them helped. Afrihost is yet to call back.
9APR2025 - Changed Bank account debit details all on line with the help of admin chat with person via WhatsApp - Very good experience. Person interaction 5 out of 5. System interaction 4 out of 5. System integration with other systems 5 out of 5.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Sizwe Luvuno
Thanks to Morris for assisting me with query i've been struggling with for a long time. Appreciate the prompt & convinient service of using Whatsapp 🙌🏾
Haroun Kola
No problems with Afrihost contrary to some other people's experiences. Maybe I'm lucky, caught their support staff on a good day or they're trying the best they can and make mistakes sometime.
Anyway, based on my experiences with my current fibre line, UPS, one domain with the low end shared hosting, I have received nothing but excellent service for the amount of money I pay every month.
Daisy Naidoo
Excellent after sales service every time and always a pleasure to talk to guys from the support team...they know exactly what the issue is and they sort it out quick and fast.
