Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
N v.d Merwe
Guys there is no other ISP like Afrihost. PLEASE NEVER consider any other ISP. Service, responsiveness and other fabulous descriptive words don't begin to describe the Staff and the Company. Love Afrihost to bits 💘
Lesego Maimane
The best by far. I've been with 2 other ISPs before and I have never been treated with so much respect, care, and urgency. Prices beat most but customer care and customer satisfaction sure is their motto. They have truly brought pure joy to my family.
Keep up the great job guys, the support team is just amazing.
Muhammad Al-yasa Az-Zamakhshari Milanzi
Afrihost service is one of the best,I like the fact that they even work on weekends and you dnt have to wait long on call queues you just ask them to call you back by clicking only ones and instantly you get a call back. The staffs are so friendly and have deep knowledge about all their products.
mabel.ratshirumela khumalo
My agent was very knowledgeable and very helpful. She kept me involved all the way until I could start building my site. Thank you for your help Luthando.
Yvette Magoga
I am so impressed with the excellent customer service I received from Tinyiko. She was patient, professional, and very attentive to my needs. Tinyiko went the extra mile to make sure everything was handled smoothly and left me feeling valued as a customer. Her friendly attitude and willingness to assist made the whole experience stress-free and enjoyable. Thank you Tinyiko, for your outstanding service. I am truly satisfied and would highly recommend her to anyone!
