Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Raymond O'Connor
(17:01) Went on Google and searched: AfriHost Domain Reactivation.
(17:01) Clicked on the landing page from AfriHost to see procedure.
(17:02) Sent email and Whatsapp.
(17:05) Whatsapp response from Thabo.
(17:17) Business done, case closed.
(17:24) Writing this review.
--> Oh by the way, it is Sunday afternoon... The other service providers can kiss my behind
Benjamin Maimba
I don't know what to say about Bryce, its like he was seating in my brains and understanding me to the core. His service is world-class, the level of articulations of client problems is outstanding and he even suggest solutions that clients did not even think about, meaning he has a 360 understanding or products, solutions. His problems solving skills is what amazed me, and within minutes we solved a problem that i thought was a huge one. The big attributes that he has are: Willingness to help not just because he is working, but his desire to connect and help clients and the Love for his work/job, Patience, Diligence, Great Customer Support.
I can literally spend the whole day expressing the experience i felt as a customer, but there is something about him that words cannot explain.
Kudos to Bryce, and Keep up the excellent work. Continue to touch more clients with this Golden Touch.
Mariette DU PLESSIS
I had such a good experience with Siphiwe from Afrihost. He was very helpful and patient and sorted out a longstanding problem the same day. I can highly recommend Afrihost.
Steve Roetz
As usual Afrihost always comes through with solutions, not excuses and they are quick to respond when called upon. That in itself is sorely lacking in my experience with other similar service providers,
Thanks Guys
Hebert Banhire
The team at Afrihost rocks. They never set a foot wrong. Sinah K to be exact was a pleasure to deal with today. Keep up the exceptional service that I have come to expect of you.
