Indigo ZA
I have used a few ISPs, even worked for one. In the many years I have been with them (broken service, but came right back after poor experiences with others) I have hardly ever had to make use of their Customer Services, their app does everything you need and I have hardly had downtime despite Vumatel. But if you HAVE to use whatsapp for Customer Service, Afrihost outshines their competitors with their prompt, efficient and friendly service. Defs recommend.
Dianne Johnston
If you know me, then, you know I am not the easiest to please...but Thulani from. AFRIHOST really blew me away today. Superb service, knowledgeable, helpful, gracious...you are truly a star Thulani, thank you!
Liddy Janse van Rensburg
Afrihost renders excellent client services throughout. They respond quickly when you request assistance. Their interactions are friendly, kind, understanding, and professional throughout the process. I placed an order on Monday and today (Wednesday) at 12 pm, I received the product and was sorted. I am glad I changed to Afrihost as my ISP. I can really recommend them.
George Du Plessis
Siphiwe was friendly, helpful and very informative. Because of your attentive customer service team. I’ve joined right on the spot. No wonder Afrihost has such a high positive rating. Highly recommend. Sincerely, George
Sean Naidu
Dealt with technical assistance dept via WhatsApp at Afrihost.
Clinton is an asset to the company and is a star. Displayed patience and technical knowledge beyond my previous experiences generally.
An extremely pleasant experience
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
