Buti William
Thank you sister nomfundo for assisting me you have patience for your clients keep on assisting others the way you have assisted me Thank you again
Gilbert Behenna
The Whatsapp link that Afrihost has really works well..the Support Consultant ...Nhlanhla..was Patient and helpful..My experience was very good..Thanks Afrihost
Nadine Schroeter
They are cost effective, and are available 24/7 and all queries are handled on wattsapo , the service is super quick and you have a portal to log any queries or if you have connectivity issues , everything is accessible on their clientzone portal , I truly recommend them
Fernando Colaco
I'm a website developer and today I had some problems with the setting up a new website, I could not The account details that usually is sent to me through e-mail did not arrive when after 4 calls and talking to 4 different people still no results forthcoming I then talked to a lady named Nokuthula and this was a total disgrace as she did not know what were account details I was looking for When told that I was looking for User and password she simply ignored me. My frustration is now immense but by hook or crook I managed to get the necessary user and password the site was eventually up but it can not be seen on phones I was told but another person that they had to tweak something on the server, but I must write an email for them to do that I sent email and 2 hour later I still have no joy. Being a customer with AFRIHOST for the last 16 years this is no way to treat a customer. PURE JOY, NO SIR you are not. Shame on all of you for not being professional and caring.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Marina Beukes
Ordered my Fibre yesterday, today it is installed, and just waiting for the line activation, and then I will be up and running.
WOW!! what a service
