Damian Trethewey
For how Iong i dreamt of having my own wifi. I tried getting wifi by 2 companies (Telkom was one) and both turned me down. Afrihost assisted me plus by sending my router before i payd it. They were patient with payments and still friendly. And till today they still help with good and friendly service. For the price and service they give i give 10 stars. If it was not for them, i still would not have wifi. I love u guys!! Keep up the good work!!!
Mariette Oostenbrink
(Translated by Google) We have been customers at Afrihost for +- 15 years. Had very few problems with their service. If there were interruptions, they were very helpful in resolving them. Usually did more to help than was expected of them.
Definitely recommend them!
(Original)
Ons is al +- 15 jaar kliënte by Afrihost. Baie min probleme met hul diens gehad. Indien daar onderbrekings was, was hul baie behulpsaam om dit op te los. Het gewoonlik meer gedoen om te help as wat van hul verwag kon word.
Beveel hul beslis aan!
Marnus Janse van Rensburg
I've been with Afrihost for a couple of years now wn I must say their service has always been outstanding. And it still remains the main reason I am with Afrihost. Truly top notch.
Ruqaiya Gilbert
I've been considering moving over to fibre, and naturally I tried various ISPs of which I encountered a technical issue and received no favorable help, told that it just means that I don't have coverage and it was just left at that. No resolve. I tried Afrihost eventually, encountered the same technical issue and instead of sending me away or killing my spirit - 2 agents helped me. The first Agent (Reabetswe M) logged the ticket of my issue to relevant departments. The second Agent (Hopewell M) tracked my case and gave me an update instantly. She rectified misunderstandings and had my order processed immediately. I am beyond grateful for their contributions to my resolve.
Sincerely,
A very happy Afrihost customer 😊
Ricardo Bains
Ok, so after leaving and touring the rest of these "ISP's" I have to say AFRIHOST IS THE BEST.
Exceptional service, easiest CUI, most initiative UI.
I'm so sorry I had ever left.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
