Tim Kelly
The quality of the service I've received from Afrihost is incredible. Their WhatsApp support chat is like a dream! No sitting endlessly on calls waiting for answers. Can't recommend them highly enough!
Jay Hlatswayo
I was once a customer of Afrihost for a number of years when I purchased my first property and all those years of having them as an ISP were splendid. I then went onto a different fibre provider because Afrihost wasn't available as a fibre ISP in that area. Now that I've moved to a new loaction, my first thought was to contact Afrihost for internet connectivity. And oh boy, they sure kept to their standard of excellent customer service I experienced all those years ago. Thank you for keeping the culture of excellence after all these years of the companies growth and success. Well done! Afrihost is the blueprint of ISP excellence in South Africa 🇿🇦.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Annamarie James
Afrihost rocks, their customer service is of the highest standard I've ever experienced. They respond on both whatsapp and email and their assistants are well read, understand you and are very clear to sort your questions out fast and brilliantly!
Connor Manthe
Phenomenal! They have been extremely helpful with issues I experienced and solved them within minutes. The speed of my fibre has been constant since day one. I highly recommend Afrihost!
Vuyelwa Qinga
Best service ever from Mduduzi M at Afrihost through Whatsapp support. We got to a solution with his guidance to a non-IT person who was also born before Technology (BBT) without any frustrations. He’s the best👌🏾👌🏾👊🏽
