Estelle Seymour
We moved our fiber to Afrihost. Put order in on 31/03/2024 which is the day our previous ISP ended. Waited until after public holiday and on 02/04/2024 the new line was requested, approved and activated. The new router is on its way but we are already online with our old router. Amazing service, great app and super fast internet. We are very happy.
Anthony Sterne
I recently decided to dump my old providers. Boy am I glad I did. Afrihost has shown just how bad the others were. Their whatsapp actually works unlike WA. Ricky was excellent, patient and had the answers. Great job. Was up and running in minutes
Ramta Solutions
The best hosting provider. They will assist you in all your queries. They can assist via email or WhatsApp, whatever you're suitable with.
Need to mention that they have affordable hosting services. #HappyClient
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Nick Walker
I have been with a handful of ISP’s over the years. They have all been relatively good since fibre has come due to the networks being so stable. But o will say that in terms of helpfulness and customer care, Afrihost have been really a cut above. I am fussy and I’m also in tech so I’m used to the textbook support that is geared to cover all levels of understanding. But I have been very impressed with Afrihost. Their attitude has been superb which matter more than anything. They are so keen to help wher other ISP’s often give you the “that’s just how it is” responses. Generalizing, of course, but overall I am very happy with Afrihost and don’t think I will change in a hurry. Pricing is all so similar anyway and it comes down to service.
Wicus
Fantastic customer service. Ordered my Fiber on a Friday afternoon, had Vuma do the installation on the following Monday and received my router on the Tuesday. 3 work days and all sorted and online. Thanks guys.
