Nikhita Ramnundhan
I rarely deal with issues with Afrihost
Given I work at home full time, Internet connection is important. From experiencing intermittent connections to no connection, I reached out again on the WhatsApp line in which Thabang M greatly assisted me in being reconnected even though it took some time
Johan Opperman
Afrihost efficiency, professionalism, support and product is absolutely amazing. Sorted from time of query to installation 1 week. Uptime 99%, speeds consistent and overall customer focused company. One month later still satisfied
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Armandt Roodt
I use Afrihost as my ISP as well as hosting for various projects. I have always received top notch service. They are not perfect (no system or service provider is), but they always manage to solve any issues in a timely manner..
Shaniel Singh
Afrihost is a reliable ISP, and when it comes to customer service they are almost always efficient. Would recommend them to anyone looking for good service.
Graham Ford
I have been with Afrihost for a good few years and have had very few problems. The odd problem that has popped up has been quickly and effectively resolved. I have moved my daughter to Afrihost and things are steady on her side too. Thumbs up.