Tony “Tony's Web Training” Sousa
OUTSTANDING SERVICE BY COMFORT AT AFRIHOST
I was without Wi-Fi/ Internet/ WhatsApp for 20 hours. My 5 year old D-Link Modem (Router) packed-up. The fibre network at our home was installed by Vumatel but it is serviced by Afrihost. Comfort, a lady working at Afrihost provided outstanding customer service this morning. The old D-Link router was reset, various logins attempts were made and she came to the conclusion that the router had come to the end of its life. She quickly organised a replacement modem (at no cost to me) and offered me the option of having the new modem delivered to our premises or I could collect the device from Afrihost. I chose the latter as I was in a great hurry to get back to the internet. My WiFi/ Internet/ WhatsApp are now up and running and back to normal. What a relief!
Kudos to Comfort who is very knowledgeable and professional and Kudos to Afrihost👏👍👌5 Star Service⭐⭐⭐⭐⭐
Besa Ruele
Have had my fair share of bad experience with ISPs but I’m glad to commend both VUMA and Afrihost for a really speedy fault logging and resolution. I had connectivity drop completely on Friday evening. Logged a call via WhatsApp on Saturday morning, the Afrihost technician was very polite and I got a reply indicating it would be attended to within 3 working days. Quite a bummer given we work from home. Literally 2 hours later, a VUMA technician was on site. He troubleshooted for about 3 hours and then suggested he come back the following day to try one more option. He came back on Sunday and confirmed the problem was a configuration one. This morning, Monday, I gave the feedback to Afrihost and Jehan assisted in reconfig and voila I’m sorted. I was impressed with the quick responses and commitment to solving the problem. Thanks to both VUMA and Afrihost.
Salem
Great app, great low cost data, and when I signed up they had 1GB free per month which is rad as it carries over at least a month far as I recall. I initially got them for a data sim (dual SIM) but I liked them so much now I even use them for my mobile network as well! Little known gem, but big in the tech space! No more expensive charges per gig by the main networks punishing small bundle users and forcing you to buy bigger bundles just in case you go over, it's R30 per 1GB here and you can BUY per 1GB.. and their bigger bundles (buying above 3 gigs) are even cheaper if you do know! I've raved about the network but I also find the app UI great with being able to customise the dashboard shortcuts which is all I need.
Feature request: please allow more than one SIM card per email account though, I had errors trying to set this up, it got very complicated.
PJ Mkhwanazi
Since joining Afrihost 2 years ago I have not had issues with their service. They are efficient and affordable. Thanks also to Nobelungu who was very helpful to me today.
Jean-Louis Groenewald
Out of the numerous ISPs we've been with, Afrihost have been the best. Yes, some days are not always great but there's the saying "You can't have a rainbow without a little rain"
Ockert Cloete
(Translated by Google) Afrihost's products and service are great. Help is just the proverbial click away.
(Original)
Afrihost se produkte en diens is puik. Hulp is net die spreekwoordelike een kliek ver.
