Maggie Monsieur
Wow! What a refreshing experience, to be able to get help at 7am in the morning - and on WhatsApp! Their offering also way surpasses my current supplier, can't wait to move over!
Jonathan Weimers
Incredible, lightning fast service from afrihost every step of the process. The services team there really get the job done properly and fast
Julian Venter
Wow! thank you for your help, seeing that I am deaf/hearing impaired, there's no way I can make a phone call and thank goodness there's a WhatsApp.. And I'm sure there's non other things to worry about, I'm very happy with the AFRIHOST service. A Brilliant Company!
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Gershwin Solomons
Afrihost is the best when it comes to customer service, they place a high standard on their service delivery and I cannot see myself with any other ISP. Even if Afrihost had to cost abit more, i'd pay more and save myself a ton of stress dealing with other ISP's with poor customer service.
Victoria Tukisi
Afrihost is great if you are persistent with them else they don’t follow up with a new client to ensure that the customer is sorted. However their WhatsApp communication line is outstanding and your problems are immediately tackled there.
