Arizan Skywest
Excellent service because they keep good engineers. I logged a call for an issue, it was handled extremely professionally. The engineer fully understood everything and took ownership of the problem. This company is definitely going to go from strength to strength with this level of people within its ranks. 5 Stars to them.
Augustina Mareka
I love this network so much when you have questions you get help easy so for am so happy just now I was struggling to pay the delivery fee they helped me am glad they introduced me to this wonderful network
matchuelM mashamaite
This company truly figured out self service and Exceptional service delivery and product offering in the in the 21st century! they do it soo well its impressive!! may they educate more of their partners and people around them how its done in the cutting edge tech era like this 21st century!! i wish you many more prosperous service offering days Afrihost!! you truly are a beacon of hope to small businesses like mine!! keep up the brilliant service!
Deon Erasmus
Moved to Cape Town and there was a different ISP at the premises, tried to contact them to take over the line as the previous owner had no issues with them? Tried to contact them a couple of times and kept forwarded to a bott, 10 min on WhatsApp then the call gets closed?
So I contacted Afrihost, they got me up and running in under 24 hours. They had to get the line forcefully taken over as the owner was in his notice period.
Was always kept in the loop on email. Good work from the sales and technical team.
Martin (Tshangisa)
Afrihost advisors demonstrated knowledge of their products. They clearly understood my needs. They were able to advise me on the service I needed to subscribe for. They were patient as I navigated their website; the website was easy to navigate. Once I had selected my desired package, the payment platform was safe, secure and efficient.
The only smudge, perhaps was that I have to wait for a week for a technician to come in and do the installation.
In a general sense, not specific to Afrihost, I believe that corporates should up the service standards. Keeping a client queuing for service for a week is just not on; particularly in a country with high levels of unemployment.
Don Govender
Poor service from the Agents I dealt with when cancelling my account. Dealt with 2 different Agents both on phone and WhatsApp, they showed no empathy and poor customer experience. I was relocating and needed my current line to cancelled which they could not help without any attempt to do so. Now I am unable to cancel my Telkom line because Afrihost is unable to release the line from their side even though I no longer am using their services. In this time and age, I find this customer experience extremely poor. Won't be returning back to Afrihost in my new residence just because of this poor experience.
