Matthew Marsden
This is the only internet and mobile network provider that you should be with. Since taking out a fibre package with Afrihost 3 years ago I have only be wowed by them every step of the way. Their customer support is fantastic and entirely free. You can log a call back on their app for any issue where they call you within minutes. So no airtime or time spent holding on the line. Their sign process for all of their products is entirely digital and dead simple. Any changes you would want to make to you products like upgrades , downgrades, cancellations or new products is also a few clicks away on their website or app. I just signed up for their mobile offering AirMobile. I received my SIM card within a day of placing the order and I was up and running almost immediately. Great customer care is so hard to find these days but Afrihost has it absolutely waxed. Honestly, DO NOT CHOOSE ANYONE ELSE. Just sign up with Afrihost and you will thank me later.
Odette Da Silva
Afrihost service is the best. Always go extra mile to resolve an issue and accurate information given using WhatsApp customer service - John was very efficient and helpful. Also month to month suits me and not locked into a contract. Great connectivity and highly recommend. I've been with Afrihost since 2016
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
