Horror-ble Gamer
Never have I ever received such lightning fast support in my entire life with any company ever. Thank you for that. My family is now connected and looking forward to browsing with quick speeds.
Berna
I promised and update and here it is (albeit a few years late :-)). I've had a great experience with Afrihost. I think they provide value for your money and the speeds are good!
Recently signed up for Afrihost fibre to the home (pure fiber 10/10) through vumatel. Very easy setup and installation. I collected the router and set it up myself at home with help via WhatsApp. Friendly and helpful staff on the WhatsApp helpline. Need to test speed once all my devices are up and running. But so far so good! Long may it last. My only issue and the reason for the 3 star rating and not 5 stars is that I had to follow-up on every step from confirming they had the right info with vumatel to my router being ready for collection. These are simple things to keep a client updated about. I shouldn't have to call the helpline for this. I will update my review once I have tested the speed.
Petrus Steenekamp
Since i have been a client of afrihost there service is extremely good and fast and i will recommend them to everyone i give them 100% for there client service
Natasha
I’d like to extend my sincere appreciation to Nomcqibelo, an Afrihost consultant, for her outstanding service. I lodged several requests, and she handled my case with remarkable efficiency and professionalism. Thanks to her swift action, my issue was resolved within an hour of contacting her. Truly impressive support, thank you, Nomcqibelo!
Hlumelo Magodla
I received assistance from a gentleman by the name Hector N. I had an issue with my router as I spilled water on it, which made it switch off, then I dried it, waited for a day or two, then tried it again, then it switched back on, but there were no WAN options to choose from.
1. Firstly, Hector helped me understand the functions of an ONT, the LAN cable, the router and how all these three parts make up what connects me to the internet.
2. The router was clearly damaged, so we tried another, the access points of the new router showed up but there was no internet
3. Hector suggested I get a new router then he taught me how to do the activation so I don't need to reach out to Afrihost again
This was such an eye opening session and I give Hector a 10/10, Afrihost as well, I have been with them since 2017 and I am still a happy customer
Tandoor Palace
Service is on fleek! Customer care feels human and personal, sometimes you forget that you are a client, you feel like the agent knows you at a personal level. Great team spirit Afrihost!!!
