Lindi Harmse
I thought getting support from Afrihost in WhatsApp chat, was going to be a frustrating process, but Apelle assisted promptly and understood my problem without me having to over explain. Great service! Thank you
Celeste Nuyten
I have received fantastic service from start to finish from Afrihost, they answer their whatsapp line within a few seconds or minutes and they are always helpful and happy. My line got installed within a few days. Thank you Afrihost.
Connie Bentlage
Thank you to Afrihost for your amazing support. I chatted to 2 support consultants today and they were both successful in assisting me with my queries. Always a pleasure.
Kobus du Toit
Got my Fibre connection sorted out through Afrihost and OpenServe pretty quickly and effortlessly. Service was great from both parties with the OpenServe technician (Godfrey) even wanting to bring his personal petrol generator in order to get the connection sorted out during loadshedding! :-D Now THAT's service!
Update on the 24th Aug 2023 - Cancelled my fibre as I moved out of my place, moved back in after 3 months and reactivated - took less than 6 hours to get back up again! Amazing service yet again thank you Afrihost!
Shahied Khan
Love the fact that Afrihost returns a WhatsApp within minutes
Their staff knows the products and services excellent. And the fact that if you still old school like me that sometimes want to speak to a person not a bot … they have actual support personnel that you can speak to…. Not a bot that frustrates the living hell of you and asking a whole lot of stupid questions not relates to your issue
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
