Craig Utete
Guys Samuel was the best...the lady before him...hmmm check her chats with me. She just in a wrong place. Thanks Samuel keep the good work bhuti, we need people like you especially when we paid for the product...all the best and keep your spirit high as always.
Jimmy Smith
Earlier in Sept I applied and made a payment to vumatel to have fiber installed at my premises. After a month and still waiting for my fibre to be installed and with no promises from vumatel. I decided to apply through Afrihost. Their agents were very helpful. They help me to clear my residence from vumatel and the other ISP hold. I applied for fibre through Afrihost and the following day the fire was installed. I am impressed on how they kept me updated on the progress to the final activation on my account. Keep up the good work Afrihorst.
Lauren L'Ange
I have been very impressed with the AfriHost experience so far. Their WhatsApp chat service is outstanding, operators are always friendly, polite and helpful. Never had an issue with billing, service interruptions etc. Would definitely recommend them.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
