Dylan Lombard
Effective communication is all we need as support & Afrihost has achieved this through a great support structure & transparency with their Client Zone platform.
Emmanuel Moremi
If you're looking for the best LTE Wi-Fi, I'd recommend checking out Afrihost's Pure LTE packages, powered by MTN ¹. They offer a range of options to suit different needs and budgets, from 5GB to unlimited data, with speeds of up to 150Mbps. Plus, you can get a free router with certain packages, and delivery is free too!
*Key Features:*
- *Fast Speeds*: Up to 150Mbps ¹
- *Flexible Packages*: Choose from 5GB to unlimited data ¹
- *Free Router*: With select packages ¹
- *Free Delivery*: Get your router delivered right to your door ¹
*Packages:*
- *5GB*: R49/month ¹
- *40GB*: R199/month ¹
- *Uncapped 20Mbps*: R299/month ¹
- *Uncapped 50Mbps*: R399/month ¹
- *Uncapped 100Mbps*: R599/month ¹
Sarah Holloway
Whether its adding voIP lines or cancelling wifi packages, Afrihost client service / customer care is amazing! I have spoken to several employees and each time, I have been assisted with patience, care and professionalism. THANK YOU !
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
PastorDre
I have been with Afrihost for years now and their products are quality and customer service is top notch.
Not only do I use them for my cell phone provider but I also use them as my Internet provider
There’s so many ways to get a hold of them such as what’sapp - call back feature or submit a ticket and they respond in a timely manner.
If you are looking for quality service for your Internet or cell phone service such as data or airtime. Afrihost is the way to go
Thank you.
Albert Krüger
I have been an Afrihost client for years and have encouraged many a family member to use them as their ISP as well.
More often than not, their products just work. When it doesn't - it's both easy to report and feedback is quick.
And best of all, their systems and product offerings are actually in the client's interest - no long contract terms, you can get any product month to month. It's simple and frictionless to cancel or downgrade/upgrade products on the app.
