Cas Marais
Afrihost help very quickly with problems experienced and in a friendly manner. I made use of them about 5 to 7 years ago and found the same then. They keep giving a great service.Thank you
Paulus Ruth
Excellent service received from Kenneth on the Afrihost WApp chat/helpline system. Professional and speedy resolution of my issue. Much appreciated!
faith milly
Today I was assisted by Fumani, I would like to thank him for the service he has given me. He was patient throughout the process, we took a long time but he didn't give up. I would like to say that You are a star, Afrihost has a warrior in you. You deserve, award, medal, trophy for a great customer satisfaction service.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Nikita Choohan
In today's digitally-driven world, having a reliable Internet Service Provider is paramount. Amidst a plethora of options, finding one that ticks all the boxes of reliability, speed, and customer service can be daunting. However, my experience with Afrihost has been nothing short of exceptional, prompting me to share my thoughts through this review.
Hugo Ribatika
The quality of service i've received from Afrihost makes me wonder if it's actually possible to do better than them... What would better actually look like? Thank you Afrihost for a phenomenal service always.
