Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Phumulani Ntuli
Great setup interface for anyone, starting up, they are responsive and have amazing packages for domains to anyone interested in making a website
Sipho Gesa
One of the best internet service providers out there, been with them for 3 years and never had any issues regarding service provision, their team is always happy to assist and are always on it!! Keep up the excellent service.
Prudence lindiwe Dhladhla
The team is always willing to assist with any query you might have at that moment. You can see that they are kind by the way they responds to once query..thumbs up
Willie le Hanie
Support and help is fast and great, but there is a problem enforcing SLAs with the fibre network provider. Afrihost hand the problem over to Metrofibre but then their hands is cut of. Thanks for that service. My problem does not reside with Afrihost but with the Fibre network provider. I have a fibre problem now for 3 weeks running and the fibre provider by name Mertofibre does not come out to fix or don't know how to fix the problem. Waiting now 2 weeks for Metrofibre technician to call me or show up. I have VERY SLOWWWW speed. Worse then a 64 k dial-up modem.
Luqmaan Parker
As a afrihost client, they have always been professional at what they do with the service they provide and if there are any technical issue, they handle it promptly if possible. I just had a conversation with afrihost after a long time, and they were able to answer my queries precisely, professionally, directly with all the information that I needed to hear. Thank you for the amazing service and support.
