Christina Sithole
I Love how quick and fast they are with their reactivations or reconnections, as long as your router hasn't been damaged or there's no LOS light flashing red as soon as you make your payment they get you reconnected immediately. Their WhatsApp customer service is very nice they respond to you fast and they transfer you to an agent within 3 minutes.
Natasha Nagel-Dietrich
Amazing service from Afrihost and their app is the most efficient and self empowering I have ever experienced with an ISP. I got connected within hours of selecting Afrihost and from call centre to app, I am more than impressed with the experience! Well done and other ISP's can learn a thing or 2 from you guys.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Dilshaan Duearte
More fan-girling from me about Afrihost. I resolved three separate queries with Gershom M over Whatsapp. If you're an introvert and your internet isn't with Afrihost what even are you doing? 🤔😂 This team is a WFH freelancers dream. Thanks guys!
Rob Salbego
First time using Afrihost with a new private internet connection with new router and VOIP phone. I was kept up to date on every step of the process. Products were delivered on time and the installation team arrived on time and got everything set up in minutes. And when I called the Afrihost Whatsapp line to get my VOIP phone registered, they responded in seconds and patiently talked me thorough the steps until all was working perfectly. Really impressed. Best service I have ever experienced. I would strongly recommend them!
Gideon Schoonwinkel
Every time I need support it is available, professional, friendly, quick and to the point. Well done, I think Afrihost is setting the standard for customer service.
