They all agree. Afrihost is the best

Cm Amoraal

I’d like to commend the support I received. The representative quickly recognized that I’m familiar with routers and computers, and went the extra mile by thoroughly testing my internet connection. He provided clear instructions for running trace routes, asked me to share screenshots of the results, and performed additional checks to ensure the issue was properly addressed.

Janine Venter

Love working with Afrihost! Always efficient, professional and quick to assist where necessary. Never had any issues, and if a small glitch happens they are all over it and sorting it in no time. Thank you Afrihost!

OLYMPUS DIGITAL

From an educational point of view, I feel companies should help educate people regarding Wi-Fi, internet of things. For those who are less tech savvy customers and just wish that a product should work will dread using optic fiber, especially when setting up devices that might seem challenging if not intimidating. I feel that field agents should be on the field to help speed up any problems. Customers can lose patience with poor responses and service on the ground.

Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.

Mazi Dyira

The People at Afrihost are efficient and very quick to help , I haven't received not even one bad experience with them , keep up the good work.

Charlene Schilder

From the get go, Afrihost has been nothing short of prompt and professional! Certain ISP (RAIN) could certainly take lesson or 2 from your book - no, make that a whole novel! Thank you, Afrihost.