They all agree. Afrihost is the best

Alex “GrumpyGrandpa” T

Great customer support and fast responses on their WhatsApp help line. They arranged connectivity within an hour on a brand new line after my previous ISP dropped me. Just brilliant

Matthew Smith

Always immediately respond to issues (not that there are many). Amazing network speeds and love the interaction with the mobile app. Customer care is a notch above the competition.

Neil Horne

In the past, with Afrihost the phone experience was quite good. Agents listened, and came back with relevant - and generally accurate - feedback. On the other hand, my experience with WhatsApp is somewhat mixed. I have had good sessions there. But on one occasion an agent said he'd get back to me. He didn't, then he closed the chat. With the chat closed I can't hold him to account. I then thought I'd try again, so I started a new chat with a new agent. I gave her a summary of my query so she could mentally prepare for the chat we'd have. Instead she copied and pasted two paragraphs of sales material and closed the chat. I still don't have the answer I require. Also, the callback is a great idea, But not at 8:30AM. I appreciate the pressure you're under with call volumes, and the overall quality of service that Afrihost has maintained over the years. This is not a whinge, but pointers that I sincerely hope may help.

Japie du Bruyn

I just wanted to take a moment to express my sincere gratitude for the fantastic help Jessica provided. Her professionalism, patience, and dedication truly stood out. She went above and beyond to ensure everything was resolved smoothly, and it made a world of difference. It’s rare to encounter such exceptional service, and she’ve set a high standard. Thank you for making the experience not only stress-free but genuinely pleasant. Afrihost is lucky to have someone as committed and capable as her!

Johan Ras

For a new prospecting customer, I had great customer service, especially being hearing impaired with the option of getting all required information, suggestions and option via live WhatsApp chat made it very easy and efficient. Very professional, and compassionate, and very knowledgeable and all answers and concerns were addressed with no pressure on the time it took to get everything resolved. Thank you Sicelo, what a great experience first up.

MW

We live remotely and Afrihost continues to surprise me in a country where we often have to swallow bad service. No chatbots on their sites. Real life size humans who go the extra mile. If I could I would have given them a 10 star rating. Keep up the good work.