Shannon McCormick
I've been with Afrihost for over a year. I find NO fault. If I've had problems, I find it VERY simple & easy to access help. I find their staff friendly & competent. Furthermore, dealing with/talking to the staff doesn't make me feel like a complete illiterate. Recommend whole heartedly (:
Tebza Hloex
It has always been a pleasure using afrihost. The after sales support is amazing especially because I dont have to wait too long for their callback nor whatsapp messages.
Also enjoy the surprise upgrades and specials.
Deon Erasmus
Moved to Cape Town and there was a different ISP at the premises, tried to contact them to take over the line as the previous owner had no issues with them? Tried to contact them a couple of times and kept forwarded to a bott, 10 min on WhatsApp then the call gets closed?
So I contacted Afrihost, they got me up and running in under 24 hours. They had to get the line forcefully taken over as the owner was in his notice period.
Was always kept in the loop on email. Good work from the sales and technical team.
Siya 'Kela
WhatsApp customer care service is top-notch.
So far, everytime I requested for assistance via the platform, matter was attended to quick and efficiently & the fibre service is seamless and affordable.
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Nishe' Rita Heugh
I had an I query regarding the wifi, I contacted them, the person who assisted me was so helpful and efficient. Issue was resolved in record time, most amazing service ever had.
