Godfrey Mohale
Afrihost is the best. They have time and patience for the average users and know how to talk to people. I’m always amazed about how they handle us customers. Keep up the good work guys. Even the amount of time they take to resolve an issue; it’s just amazing. You can just tell that they know what they are doing.
Riyaaz Whiteman
I had a great experience with Afrihost agent named Suzan. The agent explained to me in such a manner, that I understood everything. Great service!
Bianca Nyoung
Linda D – Absolute Star at Afrihost ⭐⭐⭐⭐⭐
I was frustrated after being kept on hold for a while and, shame, I gave Linda D a bit of attitude out of pure irritation. But wow — she didn’t take it personally. She stayed calm, patient, and helped me with everything I needed. Even when I asked her to transfer the chat, she stuck with me and resolved my issue like a pro. That’s next-level service. Afrihost, you’ve got a real gem on your hands. Big respect!
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Janus Anderson
In the 7 years that I have been a client, I have only had two days that the fiber was out due to a connection of the actually. I have added more lines and they seem to be the quickest of the ISPs for new installation in new areas additionally I have never had any admin issues with billing or other problems that arise from dealing with Openserve (in all my cases)
Deon Erasmus
Moved to Cape Town and there was a different ISP at the premises, tried to contact them to take over the line as the previous owner had no issues with them? Tried to contact them a couple of times and kept forwarded to a bott, 10 min on WhatsApp then the call gets closed?
So I contacted Afrihost, they got me up and running in under 24 hours. They had to get the line forcefully taken over as the owner was in his notice period.
Was always kept in the loop on email. Good work from the sales and technical team.
