Ridwaan Ismail
Ahh. The service from the first phone call till my internet was connected was a breeze. mainly cause afrihost has capable people and they truly care about there customers and service. Please keep it up guys, customers for life right here. Thank you
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Nompilo Miloh Mnguni Sithole
Best experience ever! I got stuck while creating my organisation’s email and website, but Afrihost’s WhatsApp support guided me step by step until the final stage. I’m not sure if I was chatting with a robot or a human, but whoever it was — they were so patient and on point. Truly excellent service!
Reabetswe Tshetlo
Like I have tried other service providers and no one does it like Afrihost. The communication, the quick support, their online portal. Impeccable. like Afrihost is a clients dream provider
Klaas van Dijken
As a client I was truly satisfied and really happy with Afrihost unfortunately I can no longer make use of their services which is quite sad in itself. I can recommend Afrihost any day as the company is a really good and really reliable services provider. Their staff are always friendly and helpful and quick to assist and resolve any issues. Thank you for the many good years Afrihost and blessings for future endeavors to you.
Jehiel Jacob
Great, rapid response. Love the multitude of support platforms available. Great service thank you!
Would like to personally thank Regina.G for the excellent assistance via WhatsApp.
