Molebatsi Mashishi
Very helpful agents on whatsapp and on call back, I got immediate response from them, signing up was made very easy, everything explained so well, good product knowledge from them. Looking forward to get my delivery and hopefully I will enjoy the internet.
Liam I JACKSON
Reliable, efficiant, professioanl and support on whatspp promptly and efficiantly dealt with my query in less than 5
min. My dealings in the years have only been with highly, knowledgable client service which
I find to be rare these day. keep up thr professionalism and efficiancy - Afrihost definitly has skilled employees / client service skills and knowledge
wellington jama
Excellent service, very professional and provided solutions to all my needs. They should have more people like the one who served me. Excellent.
Jackie Storer
Have been with Afrihost for almost 10 years now. I seldom have problems, their systems are super user friendly and when things do have a hiccup their contact help people are patient and friendly and persistent until everything works again. I have used other providers but I always come back to Afrihost
nicholas callias
I’ve had some problems with their service at times over nearly 20 years but all in all I’ve found Afrihost much better than ISPs I’ve tried previously and since the introduction of fibre it’s generally been plain sailing.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
