justin patterson
I can highly recommend Afrihost. From service to product satisfaction, after several disappointments with other service providers, Afrrihost came out tops!
Felicity Momsen
I have been a client since July 2021 on webhosting and in January 2022 I appointed them as my ISP. I work online and it ia crucial for my business that I have a stable internet connection. They also assisted me when I relocated my premises and I experienced no downtime with the relocation. The call centre staff are always quick to reapond and extremly helpful on all my queries.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Benine Van der Walt (B9)
I've been a client of Afrihost in the past and came back because they are the best. Their customer service is on point and I have never been disappointed in their levels of service delivery and assistance turn-over time. Thank you Afrihost for being amazing always!
Bronwyn Du Plessis
Customer interaction has really been simplified. They make use of all avenues, from old fashioned telephone all the way to social media. Your never left in the dark and can always speak to someone quickly and easily.
Now lets see what happens once we are connected.
lancesat Suppliers
This was one of the best experiences I've had. Scelo was extremely helpful, where others had failed and escalated the issue to other departments. Scelo was able to troubleshoot and resolve my query. I am very grateful. Scelo deserves a raise and a promotion. The only problem is that we might miss their expertise.
