Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
S.A. M.B.S
This is the best Voip service l have ever seen. It works perfectly even on my smartphone, so easy to use and so professional and more importantly cost effective to the entrepreneur, l love it dearly
Andre Montgomery
I've been with afrihost since I got fiber in 11 days money issues that is taken report on service is good I get free upgrades from time to time I would definitely recommend them as a service provider
PETER MATHUNDA
Good to interact with you guys via what’s up it’s so easy you don’t have to wait for days to get an answer keep ibuprofen guys👏🏾👏🏾
surur burton
I was struggling to make a payment with webafrica for 3 weeks and got fed up with them and ask to cancel my services with them, I then moved over to afrihost today and the agent named nandipha helped me and managed to get me connected in less than 10 minutes, so 10/10 to afrihost and I will definitely recommend all my friends and family to move over to you guys.
Douw OKelly
Short description, my fiber line was moved from my old location to a new premises. Working with huge amounts of data I've notice slow speeds and did a speed test. The line was underperforming and I contacted my provide, Afrihost. I was assisted via the whatsapp line by Nhlakanipho who was super helpful and assisted promptly. From Afrihost side all was in order and a ticket was logged with the last mile provider to re-provision my line with the correct line speed. Thank you very much for the prompt assistance and support Nhlakanipho, it's much appreciated. Great JOB!
