Hugh Lionel Bill
Greatest service ever... Speedy response. Jackson was awesome in taking me through the steps of open an application and wow awesome work Jackson
For GOOGLE To TRACK
Two years ago I wrote a 3 star review but things have changed since then. When I signed up in 2019, the LTE connectivity was excellent even during loadshedding and stayed that way for a little over a year. Then there was an MTN network outage in January 2021, and after that I had almost zero connectivity during long blackouts, which impacted my productivity. That's when I wrote the 3-star review.
I don't know what they did to solve the problem, but around January 2022 the connectivity was as good as it was during loadshedding when I first signed up.
After about two years they rewarded my loyalty to them by doubling my monthly data allocation with ZERO price increase, and my router was paid off as well so my monthly instalment actually decreased a little bit.
We've been through a pandemic and we're in the midst of the worst economic crisis and the most rapid and frequent inflation increases I've ever had the misfortune of living through, but I've never had to worry about Afrihost.
I'm a "difficult" customer, but I had to change my review because as critical as I am of unstable corporates and their non-existent customer service, I'm also quick to applaud business excellence.
I have no idea what they're doing or what kind of system they've got in place, but all I can say is that they're doing it right. They're the one brand I'll stay loyal to no matter the cost.
Bruce Lot
We have ni problems with our service been with afrihost over an year now and when ever we do have a problem it gets solved with in min. Great customer service. Will recommend afrihost any day to friends and family 😁
Lovedelia Mosesane
Very happy with the service l got. Thando made my query so easy and she was able handle my issue professionally and was happy with the assitance l received.
Nasheen Poobalan
I recently cancelled with my previous fibre provider due to their poor customer service and signed up with Afrihost instead. Although my activation was delayed by 5 days because of issues on Vumatel’s side, I must compliment Afrihost on their excellent professionalism throughout the process.
Their customer service agents answer calls within minutes, are polite, patient, and sincerely apologetic. A special thank you to Ricardo for the consistent email and telephonic updates, and for ensuring my service was finally set up.
Truly amazing service – keep up the great work, Afrihost!
Tshabalala Ayanda
The best ISP by far even their customer service is exceptional. I'm so happy I changed to Afrihost and I don't regret my decision. I would strongly recommend Afrihost to anyone working from home, they will never miss a day from work because they are sooo competent. Keep up the good work.
