Ziyanda Mbobo
Very very very great ser8. Call center was good, whatsapp was also good... Great customer experience means I know the service will be good too. Very impressed. Thanks Afrihost
Nonny Tshabalala
So, in my view this is the best ISP. Their pricing is slightly higher than competitors but it’s worth it. I’ve never been left hanging with queries, there’s always someone who helps me on WhatsApp, telephonically or I can resolve the issue on clientzone (their website) been using them since 2019 and I’m very happy still at 2023.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Jay Subban
Called Afrihost after 2 years of not being a client to get information on my previous account and Nokwanda the agent was able to assist quickly and professionally within a few minutes whilst still keeping me informed via their WhatsApp channel and considering today is a public holiday 16 December.
Devon Smithers
Best customer service I've had over an extended period of time I've ever experienced. Multiple contact channels, responsive to issues (which are rare) and transparent. App just works. Prices are good.
Carmen Paulsen
I've been a customer of Afrihost for almost three years and they always give good service. Friendly staff and a very stable fiber connection. I barely have issues. I did buy a UPS two weeks ago and it was faulty I had to return it. They tried to fix it but it wouldn't work and they gladly gave me a brand new UPS.
