Grant & Nicole Anderson
Great customer service. Charles was very patient and supportive in helping me set up my domains.
Well done Afrihost for taking value in your client's needs, I believe there are a few other corporations out there that could certainly learn a few lessons from their customer support team.
Ross Blignaut
Afrihost provides an excellent ISP service. Just love the ease of use regarding both App and Web access to the right information and services.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Tonita Sohobo
Afrihost employees are very friendly and efficient. It's refreshing to come across such customer service. My issue has not been resolved but I'm satisfied with the way Faith M , Thabisile N, Thabang K and Tumelo R have assisted me.
Sandeep Vanmali
Been an afrihost client for number of years, for multiple different products. World class service! Ease of communication, always been recommending them...
Elchanette Livingstone
The service from Afrihost is absolutely amazing. I've never had issues, been with Afrihost for almost 2 years now. I've relocated on the 1st April and Ethan C at Afrihost assisted me in getting our line up and running with alot of enthusiasm. I'm beyond impressed. thank you Afrihost
