Zubs Moosa (SirMoosa)
Afrihost rocks!!!
Been with them for a GOOOOOOOD few years... and they have always been #1 when it comes to service, speed and pricing.
Love their communication and friendly approach to everything!
Oh.. and not to mention their constant free goodies they always giving away.
...
Mr GIAN! THANKS A MIL!... appreciate it all!!
Simon Zwelibanzi Majavu
I have always received the utmost care and good customer service from Afrihost. Even when I am in the wrong, they try to be most accommodating to my customer satisfaction. I applaud them for that, and I can definitely recommend them to anyone for all their services. Thanks for listening.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Nizam Khan
Excellent support. No waiting, instant professional support with techs tht understand their jobs & the responsibility of supporting hosting queries. I was assisted by a few techs as I had to leave th3 conversations to attend to other calls but each 1 knew exactly what was going on. Great stuff keep it up guys.
Denver Bright
I'm a long-time user of Afrihost and am ALWAYS happy and any issues are fixed quickly and reliably. Well done Afrihost and keep it up! #ClientForLife
Richard Alexander
Afrihost & Tshepo, made my experience with this brand feel like no other. Thorough, engaging, friendly, passionate, and so much more. Everything, that you wish you had in other (external) brands. You guys are simply, just amazing!
