Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Areefa Khan
I was assisted by Tafadzwa, who stayed online with me for over an hour and assisted with everything I needed. Right up until my line was sorted. Excellent service from a polite and helpful staff member. Super happy 👌
alusani vanessa
I love how the team is always up and ready to assist with all my queries and they can work on their feet.
Haven’t had a bad experience from the team and Afrihost software and when I change or add employees on the website
Weslee Davey
New to Afrihost. And the service is quick easy without any fuss!! I come from another ISP and there is too much red tape. I hope that Afrihost will continue with this type of service I appreciate the good service.
Janine Venter
Love working with Afrihost! Always efficient, professional and quick to assist where necessary. Never had any issues, and if a small glitch happens they are all over it and sorting it in no time. Thank you Afrihost!
Mbekezeli Mhlanga
Afrihost is doing internet just right.
Every time someone else hurts me bad, they are always there to wipe my tears , hug me and tell me everything is going to be okay.
I'm sorry for ever leaving, they promised me lower prices but they never gave me what you give me.
I will never leave you from now.
From the bottom of my heart.
I LOVE YOU!!!!!!
