Sipho A. Shange
So far so good , the service I have been receiving from Afrihost in my 3 to 4 years with them as my ISP has been good. They quick response in issues logged is great, thank you Afrihost, keep it up and do not stop.
Pieter C
It was such an easy and clear process to open an account with Afrihost as SP. I believe we are going to have a good provider and client relationship.
Nthabiseng Mashele
Great customer service!!!!!! Nthabi, thanks for your patience!
My name is Shingirai T and it'll be my pleasure to help you out today.
I got great service the best.....
Fernando Colaco
I'm a website developer and today I had some problems with the setting up a new website, I could not The account details that usually is sent to me through e-mail did not arrive when after 4 calls and talking to 4 different people still no results forthcoming I then talked to a lady named Nokuthula and this was a total disgrace as she did not know what were account details I was looking for When told that I was looking for User and password she simply ignored me. My frustration is now immense but by hook or crook I managed to get the necessary user and password the site was eventually up but it can not be seen on phones I was told but another person that they had to tweak something on the server, but I must write an email for them to do that I sent email and 2 hour later I still have no joy. Being a customer with AFRIHOST for the last 16 years this is no way to treat a customer. PURE JOY, NO SIR you are not. Shame on all of you for not being professional and caring.
Lelanie Koekemoer
Afrihost has above and beyond exceeded our expectations. We had a major issue with the previous tenant of our unit not wanting to cancel his line and thus blocked our "installation". After 3 days of speaking to the wrong people, I contacted Afrihost directly. By the time they received my call I was sobbing on the phone and the one consultant stayed on the line with me for FORTY FIVE MINUTES exploring EVERY possible option he could. After he couldnt help (where HE almost started crying) he transferred me to another agent who again did everythign in HIS power to assist. Once they realised there was a webiste issue, they sorted it out within 12 hours tops and I was able to process my sale. A manager phoned me directly just to update me on the progress - they promised me a 24 -48 hour response to activate everything and it was done, agai, within 12 hours. My router would be ready for collection 3-5 days after activation, it was available IMMEDIATLEY after activation. I enjoyed working with them tremendously and they definitely earned a lifelong client. Thank you Afrihost - You guys are AWESOME!!
Dave Stanley
Kgalalelo was prompt, professional, and accurate. Within minutes of reviewing the domain, Kgalalelo correctly identified that the authoritative name servers were managed by an external registrar rather than Afrihost, resolving several days of confusion immediately. Excellent service.
